Graphic problem with win 10 on laptop Asus zenbook ux305fa

[leaf9]

Regular frozen screen or complete lockup on above laptop
Error message in event viewer
Warning isaAgent 1130
Many others but also
Critical kernal- power 41
My system uses intelhd graphics 5300
No updates since 2016
Probs occur whilst playing online game runescape on minimal settings

[David_G_Intel]

Hello leaf9

Thank you for posting on the Intel️® communities. Please share more information with us:

• Videos and screenshots of the problem
• Does this happen with other apps?
• Did you try different drivers?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician