Graphics Driver Error Message

[sun4]

Hi,

I have tried downloading and updating my graphics driver to the latest Intel® Arc™ & Iris® Xe Graphics - Windows*, but it keeps coming up with the same error message:

And yes, it is the latest update:

Would appreciate any help.

Thanks.

[DeividA_Intel]

Hello sun4,  

Thank you for posting on the Intel® communities. I understand you are having an issue installing the latest graphics driver for your computer.

To continue further, I would like to confirm the following:

1. What is the brand and model name of your processor?

2. What is the brand and model name of your graphics card?

3. Are you using a laptop or desktop computer?

4. What is the operating system installed as well as the version and build?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello sun4, 

Are you still presenting issues with the driver installation? Are still getting errors? Let me know if you had the time to collect the information asked.

I will be waiting for your response.

Regards,  

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello sun4, 

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician