Graphics Driver Issue

[Mathildac3]

Dear Support!

I have recently bought and installed a new PC game. Upon running it, it gives me the following graphics error (see attached file).

It prompts me to update my graphic drive, but my graphics are already up to date. 

Please advise on how to proceed to fix this issue?

My current Intel Iris Plus graphic version: 31.0.101.2135

Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

[JeanetteC_Intel]

Hello Mathildac3,

Thank you for posting in Intel Communities.

To better understand the issue and offer an effective solution, please provide the following key information:

1) What is the name of the game you recently downloaded that is causing this error, and where did you obtain it (e.g., Steam, Epic Games)?

2) I highly appreciate you sharing your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save.
5. Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Mathildac3]

Hello JeanetteC!

Thank you for your reply!

1.) The game is called "Split Fiction" and I installed it through Steam.

2.) I have performed the scan and attached is the file.

Thank you for your help!

Kelly

[JeanetteC_Intel]

Hello Mathildac3,

Please proceed with clean installation of the latest driver (version 31.0.101.2135) using Display Driver Uninstaller (DDU). If the issue persists, please contact your system manufacturer support team to get their latest graphics driver

I hope this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mathildac3,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mathildac3]

Hello Jeanette!

I am sorry for the delay in my reply.

Unfortunately, the clean installation didn't work and there is still the "graphic drive error" when launching the game.

I don't know how to proceed next.

With kind regards,

Kelly

[JeanetteC_Intel]

Hello Mathildac3,

Thank you for sharing this update.

As per checking Steam's System Requirements for this game (Split Fiction), I found few components that were not met even on minimum setup:

• This game requires NVIDIA GeForce GTX 970 - 4GB or Radeon RX 470 - 4GB (minimum requirement) and NVIDIA GeForce RTX 3070 - 8GB or AMD Radeon 6700 XT - 12GB (for recommended setup to run this game flawlessly).
• The supported DirectX version of the game is DX12. Since the system utilizes and integrated GPU (Intel® Iris® Plus Graphics), this only supports 11.2 version. For desktop PCs, you may still add discrete GPU and may achieve the required dGPU and DirectX, however, since your system is a mobile device (laptop), upgrading GPU may not be possible.
• This game requires 85 GB available space of storage. Your system has 20.22 GB (available).

I highly suggest contacting the game developer team to confirm about the game requirement's and check your system manufacturer support team, to check for any possibilities of upgrading components or you may want to consider upgrading your system device by checking Computer Systems and Devices Powered by Intel page.

I hope this helps.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mathildac3,

I have not received any response in the past few days. I hope that the information I shared regarding your game, Steam's System Requirements for this game (Split Fiction), has answered your question. I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician