Graphics Driver Not Installing (Stuck)

[SChoa]

I have tried installing new drivers multiple times before as the tool told me I needed to, however every time I eventually give up because it always gets stuck on the same thing. Last night I let it update itself and I woke up to still be on the same thing and I have no idea what to do anymore as they have needed to be updated for quite some time.

It’s stuck on:

Creating Process: C:\Program Files (x86)\Intel\Intel(R) Processor Graphics\uninstall\UninstallVulkanRT.exe

Installing Driver: Intel(R) Iris(TM) Graphics 5100

Version: 20.19.15.5063

[n_scott_pearson]

A common issue is the DCH driver packages being unable to uninstall the older, non-DCH driver packages. Use a process like this to fix the issue:

1. D​ownload latest driver package.
2. Disable Internet access.
3. From Apps and Features app, uninstall​ current driver package.
4. Reboot, keeping Internet disabled​.
5. Install latest driver package.
6. Reboot.
7. Reconnect Internet.
8. Test.

Hope this helps,

...S​

[SChoa]

Thank you for the reply! I might sound a bit dumb but what do you mean by driver package, and where can I download this from? What do I look for in the Apps & Features part as I see 5 Intel programs but nothing that suggests graphics

[n_scott_pearson]

What are the names of the five Intel packages?​

[n_scott_pearson]

So what you do is go to https://downloadcenter.intel.com/. Then, using the search window (where is says Product Name or keyword), search for Intel Iris Graphics 5100. In the resulting list of packages, choose (click on the blue title for) the topmost entry that supports your version of Windows (7, 8.1 or 10). In the resulting display, download the 32-bit or 64-bit version of the package, depending upon which you have installed.

In the Apps and Features (or Programs and Features, depending upon you version of Windows), applet, you want to uninstall the package labelled Intel Graphics Driver. If you are not seeing a package with this name, then what has likely happened is that, somehow, you have a partially uninstalled package sitting there (and this can hang any subsequent attempt to uninstall it). If you are at this point, with the knowledge level that you have, it is going to be difficult to walk you through it, but let's at least try. Following the process I outlined above, substitute the following for Step 3:

1. Open Device Manager.
2. Click on the entry for Display Adapters to expand the list.
3. Double-click on the entry for Intel Iris Graphics 5100.
4. In the resulting Properties display, select the Driver tab.
5. Click on Uninstall.
6. In the resulting Confirm Device Uninstall display, check on the box to select to delete the driver software.
7. Press Ok.

This should uninstall the driver. If it fails, let me know and we'll try to figure out the next step.

...S

[SChoa]

The 5 intel packages are: Intel(R) Computing Improvement Program

Intel Driver & Support Assistant

Intel Management Engine Components

Intel Management Engine Components

Intel Rapid Storage Technology

I am not sure why there is a duplicate of the engine components. They were both installed on the same day apparently and have the same file size.

Edit: Currently re-installing Graphics 5100 as you said and I'll update soon

[grahamleigh4]

Hi Scott,

I can disable my wifi on download. But it will switch back on during boot. How do I get round this?

Also on online Intel® Driver & Support Assistant

How do you download install files?

Thanks

Graham

[LeonWaksman]

Hi @SChoa​ ,

1. Open Device Manager.
2. In Device Manager, open Display Adapters
3. Uninstall currently installed Graphics Driver, check the Delete option. You should see Microsoft Basic Graphics Driver.
4. Install the new Graphics Graphics Driver and reboot computer.

Leon

[David_V_Intel]

Hello SChoa,

Thank you for posting on the Intel ® communities.

Were you able to check LWAKSMAN's post?

Let me know if you need more assistance.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[SChoa]

Ah yes apologies. Things did not work, and remained the exact same at the VulkranRT bit.

[David_V_Intel]

Hello SChoa,

Thank you for your response.

I would recommend you to try updating the graphics driver manually, please refer to the steps below:

1 - Download the latest graphics driver here

2 - Disconnect the computer from the internet. 

3 - Open device manager and look under "Display Adapters".

4 - Right-click on the Intel ® Graphics adapter and select "Uninstall" until the adapter shows as Microsoft Basic Display Adapter. 

5 - Restart the computer and then run the installer downloaded back in step 1. 

6 - When completed, restart your computer once more, reconnect the internet and check to see if the update was done successfully.

I hope this helps.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello SChoa,

Were you able to check my previous post?

Let me know if you need more assistance.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello SChoa, 

Please contact us if you have any additional questions.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[Vishal5121]

After I installing My intel hd driver on my pc windows screen get stuck.can i fix it and how.please help to fix that 

[n_scott_pearson]

The simplest way to disable the WiFi device is to have the BIOS do so. This not only disables the device, it hides it so that it isn't seen at all (and no software can enable it). Go into BIOS Setup, find the section for motherboard devices and set the WiFi device to Disabled. 

In iDSA, downloads are saved in folder C:\ProgramData\Intel\DSA\Downloads. They files are deleted when iDSA completes their installation, regardless of whether the installation succeeded or failed. Bottom line, you want to copy them when iDSA has completed the download and is ready to perform the installation(s).

While I leave iDSA running on all of my test systems (mostly to see what it does), I personally don't rely on it for installations. I manually download the drivers from the Intel Download Center (here: https://www.intel.com/content/www/us/en/download-center/home.html) and save them in my archive. Now, I work this way because I have a whole slew of systems and it makes sense to download them once and use across systems as appropriate. Whether this works for you depends upon what you have. If it's only one system, it may not make sense - but, do not, I repeat do not, rely on iDSA to install all driver on a new OS installation. In this case, download and install them manually. Install the driver in this order:

1. Chipset Device Software package.
2. Reboot.
3. Management Engine Software package.
4. Any SOC packages (Serial I/O (SIO) is the main one to worry about).
5. Reboot.
6. All other driver packages (Intel or otherwise) identified for the motherboard (GFX, LAN, WiFi, etc. and etc.). If any ask for a reboot, say no; you can wait until all packages are installed).
7. When all packages are installed, reboot.

Your source for these packages should be from your motherboard manufacturer. If any are out of date, you can take care of that afterwards. iDSA will work fine for this, even though it can be a bit out of date sometimes. Note, however, that IDSA is only going to handle Intel devices. You need to use your motherboard manufacturer's web site for everything else. Same goes for any instances of third-party graphics cards (or any other PCIe, Thunderbolt or USB devices), use their manufacturer's web site for downloads and/or their tool for detecting and installing updates.

Hope this helps,

...S