Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Graphics Driver Update Problem

Evie
Beginner
650 Views

Hello,

For about a week or two I've been having a problem with this specific driver update (refer to pictures at the bottom ). I update it successfully ,as you can see in the Install history , then 3,4 PC restarts later it wants to be updated again . 

Things I've tried : 

  • Updating it manually , doing a Clean Install .
  • Updating it from Windows Updater/Third party app (iobit Driver Booster ).
  • Uninstalling the Driver from Device manager then installing it again from normal mode and Safe Mode . 
  • Stopping All services from System Configuration  and trying again.

This has been impacting my system performance especially while gaming . When I update it my games are running on normal fps , then when it appears again and I ignore it i get stuttering , fps drops and etc. .

Thank you in advance for any suggestions !

1.png2.png

 

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Jocelyn_Intel
Employee
587 Views

Hello, @Evie  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® DSA, I will gladly assist you here. 

 

If you have any graphics issues with games or so, please open a thread describing the issue to provide you with assistance regarding that issue specifically. 

 

Regarding the Intel® DSA issue, try the following steps and let us know if the issue persists: 

 

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show status of Running. 
    1. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant. 
    2. Confirm the Status shows Running; if it isn't Running, then start the service if necessary by right-clicking and choosing Start. 
  2. Check to see if any Windows* updates are pending. If yes, restart the system after the updates are installed. 
  3. Clear the browser cache and close the browser. 
  4. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy, these are the only web browsers supported for this tool. 
  5. Try disabling your Ad Blocking extensions and privacy related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage. 
  6. If the previous steps didn't work, uninstall the Intel® DSA using the IDSA Uninstaller and test it again. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
588 Views

Hello, @Evie  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® DSA, I will gladly assist you here. 

 

If you have any graphics issues with games or so, please open a thread describing the issue to provide you with assistance regarding that issue specifically. 

 

Regarding the Intel® DSA issue, try the following steps and let us know if the issue persists: 

 

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show status of Running. 
    1. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant. 
    2. Confirm the Status shows Running; if it isn't Running, then start the service if necessary by right-clicking and choosing Start. 
  2. Check to see if any Windows* updates are pending. If yes, restart the system after the updates are installed. 
  3. Clear the browser cache and close the browser. 
  4. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy, these are the only web browsers supported for this tool. 
  5. Try disabling your Ad Blocking extensions and privacy related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage. 
  6. If the previous steps didn't work, uninstall the Intel® DSA using the IDSA Uninstaller and test it again. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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