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Intel graphics driver

Update_fail
Beginner
2,135 Views

There is a new update, when update download, it say "download failed unexpectedly" Details as in the images, please advice how to rectify it.Intel Screenshot 2023-04-08 081535.jpgIntel Screenshot 2023-04-08 083928.jpgIntel Screenshot 2023-04-08 084022.jpg

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Jean_Intel
Employee
2,079 Views

Hello Update_fail

 

Thank you for posting on the Intel️® communities. We will help you with the driver update issue you are experiencing.

 

To have a better understanding of your issue, please provide me with the following:

  • Provide me with the zip file with the  Intel® DSA Folders. Take a look at the article "How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?" for further information about the methods you can follow to get the folders.
  • Create a system report using the Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician

 

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Update_fail
Beginner
2,059 Views

Dear Jean O,

Please find attached details as you requested. Kindly look into the issues and advice accordingly for rectifying the issues.

Best regards

Mathews P. K.

11 April 2023

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Jean_Intel
Employee
2,036 Views

Hello Update_fail,

 

We appreciate the information provided.

 

We would like to continue researching this matter, but unfortunately, there is some information missing that will help us further investigate this matter. Please, provide us with the zip file with the Intel® DSA Folders. You can follow method #1:

 

  • Open Intel® DSA on the browser of your preference.
  • Go to Settings.
  • Find the Folder Location field.
  • Click on the hyperlink of the location.
  • Select the three folders shown and then right-click.
  • Click on Send to.
  • Click on the Compressed (zipped) folder.
  • Save it in the desired location.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Update_fail
Beginner
2,028 Views

Sorry the content file exceeds the limit specified of 71MB, where as "downloads" zip properties show 499 MB. Other twi folders of Data and logs are attached.

Regards

Mathews P.K.

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Jean_Intel
Employee
2,005 Views

Hello Update_fail,

 

Thanks for the informaiton provided.

 

We will look further into this scenario and provide a response once we have further details.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,938 Views

Hello Update_fail,

 

Thanks for the information provided.

 

After reviewing this thread, we would like to let you know request you to try and scan again and see if you are offered an update for "Intel® 7th-10th Gen Processor Graphics - Windows*" this time. Let us know if you still face the installation issue.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,905 Views

Hello Update_fail,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Update_fail
Beginner
1,891 Views

Jean,

Thank you for the mail, I scanned and found "Your Intel drivers and software are up to date" along with the result show update failed with error code 8, for " Intel 6th - 10th Gen Processor Graphics - Windows" as before. 

Otherwise, no significant issues / messages noticed from then.

I hope its resolved, as you expected, 

With best regards and many thanks for your help,

Mathews

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Jean_Intel
Employee
1,876 Views

Hello Update_fail,

 

Thanks for the information provided.

 

We would like to inform you that the 101.2121 is only supported by the 7th-10th gen. Based on your system reports, your CPU is an i7-6700HQ (6th gen processor;  it seems that there was a clash with Intel DSA still detecting v101.2121 for the 6th gen, the reason why you face the installation error.

 

We are glad to know that the Intel® DSA now reports that the system is up to date. However, we would like to confirm what you mean that the Intel® DSA reports the update failed with error code 8 for " Intel 6th - 10th Gen Processor Graphics - Windows" as before. Is it reported under the Install History?

 

Best regards,

Jean O. 

Intel Customer Support Technician

 

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Update_fail
Beginner
1,848 Views

Jean,

Yes, just see the attach, this is a screenshot of the screen after scanning few mins ago.

For your info,

Best regards

Mathews

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Jean_Intel
Employee
1,775 Views

Hello Update_fail,


Thanks for the information provided.


We would like to let you know that there is nothing to worry about since the Install History section shows a listing of updates you have installed with Intel® DSA. This list is only to provide information about the previous driver installations, and since the driver update failed, it reports the, and it failed and the error message you faced.


Since you scanned the system and the Intel® DSA now reports that your system is up to date, we will close this thread. If you need additional information, please submit a new question since this thread will no longer be monitored.  


Best regards,

Jean O. 

Intel Customer Support Technician


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