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Graphics Glitches Intel UHD

SM10
Beginner
1,255 Views

I got my Acer Aspire 5 laptop last year for school and have for the past couple of months have experience some glitching with my display (starting when I updated to Windows 11). Essentially when I play videos for a long period of time or if I have Netflix open, my screen will flash green and pink glitches at least twice in a video. Then, when I put my videos in snap screen mode, the video will glitch excessively, with it moving around the screen like an animation or will fragment horizontally. Then after I close the video, my display will be blurry with everything being slightly off. I have tried unistalling my driver (a model from 2019?) and restarting my laptop, I have tried to see if it needed an update though my laptop says it's fine. Can someone please advise me on what to do?

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David_G_Intel
Moderator
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Hello SM10


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Video example of the issue
  • What driver versions did you try?
  • Does this happen on different browsers/applications?
  • Did this start after the Win11 update?
  • Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
1,220 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards, 

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
1,199 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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