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JAlex8
Beginner
520 Views

Graphics Problem

Hi everyone , i got an problem and i dont know how to fix it. When i install any kind of driver after 1-2 mins my pc shut down and power up back. Whan can i do? I'm using Intel HD Graphics 5500. I already tried all versions but the same result.

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3 Replies
Leonardo_C_Intel
Moderator
108 Views

Hello JAlex8 Thank you for posting in the Intel Community. In order to look into the behavior that you have please provide me with the following information: • What is the brand and model of the system? • Does this behavior happens only with the installation of the Graphics driver or does it happen with other drivers? • What is the operating system installed on the system? • What is the driver last working driver version? • Besides the Driver installation, was there any other software or hardware change on the system? • In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JAlex8
Beginner
108 Views

Thank you for your help but I already fixed it. I closed my laptop and I pressed down on it. (Max 1-2kg) I think was some issue to the connexion between power supply and motherboard I don't know for sure, but it now works fine. But i still don't understand why only if i install the graphics driver the laptop shut down , nvm.

I alwais used the drivers from Lenovo website. Here is the drivers for my laptop. ​

Btw i attached the .txt file for any issue.

PS: Sorry if i writed something wrong, i don't speak english to good.

Leonardo_C_Intel
Moderator
108 Views

Hello JAlex8 I am glad to hear that the issue was solved. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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