Graphics
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Graphics drive

TinkerExe
Novice
847 Views

Hello!

I recently reinstalled Windows 11 and started updating the drivers using the built-in Windows update feature. At some point, my monitor turned off and displayed a black screen. I attempted to resolve the issue through multiple restarts and by entering safe mode, and I discovered that the problem lies with the Intel driver 'Intel® Arc™ and Iris® Xe Graphics — WHQL — Windows*', which previously worked fine in Windows 10 and Linux (Fedora 37, 38, Ubuntu 22.04). It's worth mentioning that after this monitor error, I can no longer boot into Ubuntu properly, and in Windows 11, I'm forced to use basic graphics settings.

I would like to know if there is a way to fix this problem and restore the functionality of the driver. I'm unsure of how to proceed in resolving this issue.

Thank you,

Artjom

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1 Solution
TinkerExe
Novice
725 Views

Good time of day. I solved my black screen problem as follows:
1. Download the driver and wait for the black screen.
2. Enter safe mode.
3. Turn off the graphics driver.
4. Restart the PC.
5. Turn on the graphics.
That's how I solved my problem.

View solution in original post

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5 Replies
AlHill
Super User
842 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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TinkerExe
Novice
833 Views

Thanks, I added information about my system.

 

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Hugo_Intel
Employee
767 Views

Hello TinkerExe


Thank you for posting on the Intel Communities. I am sorry you are experiencing black screen issues when using the graphics driver for your system,


As a first approach to this issue please restart the system in safe mode and use Display Driver Uninstaller to uninstall the current drivers. Once uninstalled, install the latest version of the driver 30.0.101.4314 while in safe mode.


Best Regards


Hugo O.

Intel Customer Support Technician.


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TinkerExe
Novice
726 Views

Good time of day. I solved my black screen problem as follows:
1. Download the driver and wait for the black screen.
2. Enter safe mode.
3. Turn off the graphics driver.
4. Restart the PC.
5. Turn on the graphics.
That's how I solved my problem.

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Hugo_Intel
Employee
716 Views

Hello TinkerExe


We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best Regards,


Hugo O.

Intel Customer Support Technician.


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