Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Graphics driver problem

lucccassss
Beginner
912 Views

I'm not sure if it's drivers fault.
There is a problem loading high quality movies, the movie slows down then speeds up.

After a while, the same movie starts loading.

Unfortunately, this is not the fault of the internet.

Is it possible that the graphics drivers installed are incorrect?

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3 Replies
DeividA_Intel
Employee
868 Views

Hello lucccassss,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.   


  In order to better assist you, please provide the following:  


1. Is this issue recent?

2. Are you using a laptop or a desktop computer?

3. What is the brand and model name of the laptop or motherboard (if desktop)?

4. Is this issue present with any movie you try to watch?

5. What is the resolution of the movies that you try to watch?

6. What is the brand and model name of your processor?


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
846 Views

Hello lucccassss,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
825 Views

Hello lucccassss, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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