Graphics tries to switch to other display

[DDavi32]

I am using a laptop and it is not connected to any external display but it often goes to a black screen and sometimes a black screen on startup.

If i press F5 i can switch back to primary display.

The display adadpters listed in Device Manager are -

Intel HD Graphics 4000

Nvidia Geforce GT 650M

[idata]

Hello, ds123:

I would like to gather some information in order to address this matter, so please download the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, and attach it, with this report I will be able to confirm some of that information.

Regards,

Amy.

[DDavi32]

Not done it for a while, i suspect it was overheating but not certain.

Here is the file.

https://1drv.ms/u/s!AlQfM_eehl0vh3K5r_92EaoHiq0l https://1drv.ms/u/s!AlQfM_eehl0vh3K5r_92EaoHiq0l

[idata]

Thank you for the report.

Please try the following suggestions;

• Update the NVIDIA GeForce GT 650M driver; http://www.geforce.com/drivers/results/103911 http://www.geforce.com/drivers/results/103911
• Update the Intel® HD Graphics driver; https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-%3Fproduct%3D81499 https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499. with this one follow this method for the installation http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html
• Try resting your BIOS configuration to default.

Regards,

Amy.

[idata]

Hi, ds123:

Just wanted to check if you were able to proceed with the recommendation above, also if they worked for your inquiry.Please le us know.Regards,Esteban C

[DDavi32]

With Regards to your suggestions -

• Update the NVIDIA GeForce GT 650M driver - I need to use the older drivers for a specific game to work correctly.
• Update the Intel® HD Graphics driver - I am using new drivers already.
• Try resting your BIOS configuration to default - The BIOS is the newest version.

Only occasionally does it switch now, and i can press F5 to switch back displays.

[DDavi32]

Just to let you know display is still switching/going black and nothing happens when i roll back driver and if i try to install a different driver version i get the message 'Windows cannot driver at this time'.

[idata]

According to your system report, you have .2653 version and the latest from our end is the .4425(https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]). For testing purposes, can you try installing a different version of the NVIDIA GeForce GT 650M driver? By setting your BIOS to default I meant loading the default configuration, normally is done by pressing F9 once you have entered the BIOS.

Regards,

Amy.

[DDavi32]

As i said earlier No new drivers will install, and i tried the latest Nvidia Driver and i get the 'Installation Failed' message.

I also reset BIOS configuration.

[idata]

There is one more method worth a try, see the attachment for the steps.

Regards,Amy.

[DDavi32]

I got the latest Intel Driver installed using above method.

I will see how it goes though i did not mention as well as overheating i had a loose LCD cable which i though might have been the problem before.

[idata]

I am glad to hear that you were able to install the driver, test it and let me know how it goes.

Regards,

Amy.

[DDavi32]

Display still goes black every so often, i updated the driver so am thinking it is a hardware problem (LCD panel to logic board).

[idata]

It is a possibility, is there any chance you can test with a different LCD panel?

Regards,

Amy.

[DDavi32]

If it was the panel, would it not just switch off completely? I took it to a repair shop and they said the cable was loose but it is doing it again.

[idata]

Well yeah, it could be possible.

Does this "I am using a laptop and it is not connected to any external display but it often goes to a black screen and sometimes a black screen on startup. If i press F5 i can switch back to primary display." persist?

Regards,

Amy.

[DDavi32]

I will let you know if it does.

[idata]

Keep me posted.

Regards,

Amy.

[idata]

Hello, ds123:

How is your system behaving? Does the issue persist?

Regards,

Amy.

[DDavi32]

Yes, yesterday screen was goind black every 5 seconds and starting again as i type, i have sent for a new LCD. If it still happens must be the data cable from motherboard.

[idata]

I believe this could be hardware issue, so if you get the new LCD let me know how it goes.

Regards,

Amy.