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Grey screen after sleep (in 2023)

Gardacus
Beginner
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We have a bunch of Lenovo T14 Gen2 which all have Intel(R) Iris(R) Xe Graphics.

As soon as I install (under windows 10) any of the available Xe drivers, the laptops wake up with a low resolultion / grey striped unreadible screen.

Only internal laptop screen. External screen via e.g. HDMI work fine simultaneously.

 

The only resolution is to reboot the system, but as soon as it times out (sleep) it re-appears.

 

Window 11 out of the box, immediately installs an Xe driver.

However, rolling back to the standard Windows display driver, works around this.

I saw a case back in 2017 that suggested to install a certain driver, but that was for different hardware. So the issue is back (let's call it a Voldemort 😉 )


Any thoughts what this could cause?

Thanks!

Mike

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Hugo_Intel
Moderator
744 Views

Hello Gardacus


Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues when trying to wake up your system for sleep. Please let us know the following information to assist with this issue:


  • What is the number of systems affected and are they all the same model?
  • Please create a system report with the Intel® System Support Utility, create one on the non-working system and the other one on the system that works.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Jocelyn_Intel
Moderator
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Hello, @Gardacus

 

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
685 Views

Hello, @Gardacus

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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