HD 630 Resume From Standby Screen Flickering

[MJone10]

Hi, I just updated my Kaby Lake i5-7600 HD 630 to latest graphics driver 15.46.2.1.64.4729

After resuming from sleep my screen just flashes and displays vertical lines. I can't see the desktop just the lines and flashing screen.

I have to power off the machine and reboot to get back into windows.

Seems to be an issue with the latest update as previous driver worked ok.

[MMcGr1]

15.60 Fixed the sleep issue on my MSI PC Mate MB with 7700K (Intel 630HD graphics). This is with the Fall Creators update (1709), but applying that Window 10 update alone did not fix the problem for me. I tested the issue with only the Windows 10 1709 patch applied, and the sleep recover problem persisted. Once 15.60 was installed after that test and system rebooted, recover from sleep left me at the login prompt as expected with a clear screen. So ... Intel ... there was not a BIOS requirement for this fix? Good thing you're getting AMD to write drivers for future mobile Intel+Vega based CPU/GPU integrations just announced. Hopefully this will also be part of desktop offerings in the future.

[SLubz]

Not working. Same issue. Black screen after wake up. Yoga 900 Hd520.

[RonaldM_Intel]

Hello Everyone,

Thanks to all of you that tested with https://downloadcenter.intel.com/download/27266 15.60.0.4849 and provided your feedback.

I have news on this one. We believe the problematic code has been isolated, and a solution is in place already in our latest driver build (internal only). We are currently testing this internally, so for the rest of you that are still facing this issue, even with latest 15.60, rest assured that help is on its way.

We appreciate your patience.

Edit 11/28/2017: I am temporarily marking this reply as "Correct Answer" only so it appears at the top of the thread for the convenience of any new user joining this thread. It is NOT an indication that Intel has stopped monitoring or working on this issue.

Best Regards,

Ronald M.

[SLubz]

Great news! Thanks for the update.

[Zingam]

Hello Ronald,

When are you going to provide a driver that can be installed on laptops with the installer without going through the trouble to unpack it and install it manually via Windows device manager?

Other GPU vendors have been providing "Reference graphics" drivers for laptops for ages now!

[SSnap]

I'm glad to hear that there is a fix in the works. Can you tell us when it will be available? Will it be an updated driver or a BIOS update?

Thanks.

[amahm2]

i have problem with my hp au102ne

my laptop screen is randomly turn off/on the time of screen is off less than 1 sec

i test several drver and several win 10.now my windows is 10 rs3 and intel driver ver is 23.20.16.4849

I also add this our corporation buy 4 lenovo laptop that have similar issue.those laptops only have intel graphic

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

my laptop screen is flicker(turnoff/on) randomly

the time of screen is off less than 1 second.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):****

Hardware (HW)

Brand and Model of the system.

intel hd 620.hp pavilion 15 au102ne

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: none; font-...

[KOehl]

I'm curious whether this new fix from Intel will be included in a Windows update or in some other way, like a Dell Update, or will we have to keep checking here for it? Also, will it fix a totally black screen after sleep (my screen doesn't have the vertical lines, it just won't wake up even after the computer obviously woke up.)

[MMcGr1]

Unfortunately, your issue is like the one speedytr is experiencing. That does not appear to be corrected nor do I think Intel has reproduction steps for that issue. Eventually, fixes should be rolled into WHQL drivers for MS. Dell probably would include a driver like this since it fixes an issue with their production models. The Intel site will be the fastest way to get the corrected drivers; when they fix the issue. You should periodically check for updated drivers here. There is no timeline for MS or Dell to include the drivers once released.

[JTHOM24]

I can't install the latest version 15.6 on my HD 520.

While installing a popup menu is showing "The driver being installed is not validated for this computer".

[Zingam]

For some mysterious reason Intel refuses to supply its mobile GPU customers with a Reference driver unlike NVIDIA and AMD (which they do for years). I can guess is to avoid people complaints and support. For that reason I would never buy a Intel GPU if I could. Unfortunately they put it in every single CPU these days.

You still can install it. You need to unpack the driver and install it via Device Manger. You could Google for instructions. They should be easy to find and follow but still annoying to have to do that process.

[diegohum]

Last driver update solves the problem for me too.

Now it recovers ok from sleep.

Driver Version: 23.20.16.4849

Thanks,

Signing off 🙂

[SZolt]

Hi All,

I had similar issue, after wake Win 10 only shows this picture: ( Asrock H110M-ITX i3-6100 HD530 )

All new drivers had problems for me, so I've rolled back to v 21.20.16.4542 from asrock download site, no issues until now.

[QXia2]

Hi

If you can't roll back to the previous driver version because of the creator's update and you have an Acer device try the BIOS update released on 11/13 aimed at fixing this. It did the trick for my Acer R5-471T. https://www.acer.com/ac/en/US/content/drivers Download Drivers and Manuals | Acer Official Site

Good luck

[NPinc]

I'm having the same issue with my Acer, but the latest BIOS update available for my model is from August. I'm hesitant to do that...

[amahm2]

my system info

[TTk]

I'm using the HD530 and after creators update the same problem persists, (I already update the drivers to the last version) how intel can't solve that!?

Now downgrading to 15.45, and hoping that windows update leave the drivers alone...

[MMcGr1]

Keep in mind that if the latest drivers were installed prior to the Fall Creators Update from MS, the video drivers were likely replaced. Many things are reset during what should be called Fall Creators Reinstallation. Did you validate the installed or simply reinstall the Intel driver.

Also, are you having the wake-up from sleep showing vertical and possibly slightly flashing lines? There are other issues like black screen which are not apparently fixed; though it's also possible the latest Intel driver does not fix but simply removes a previous "fix."

The 630 issue appeared to no longer happen, but I don't have a CPU with 530 graphics with which I could test.

[amahm2]

mkmcgregor wrote:

Also, are you having the wake-up from sleep showing vertical and possibly slightly flashing lines?

no

[PR3]

This issue "screen flickering" or really looks like a crazy rainbow when the computer comes out of sleep just started happening in the last week. I had this PC for 6 months. I had the July 2017 Driver. Install win64_154702.4815.exe same issue.

This happened after I "refrehsed" my Windows 10 Machine. Until that time it was not an issue.

I have seen this on the board now since July. 6 months and this is not resolved?

Really a pain to have to shut down every time, or if I forget I have to pull the plug on the PC to hard reboot it.

[ERody]

Recently purchased a new CPU i7-7700 with Intel HD 630 on it. Only works without a driver installed, already tried all possible versions of driver I could found including the latest 15.60, but the problem is still there.

Temporary turned off the graphic card in BIOS as far as using an external one.