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- Microsoft surface pro 3 running Wiindows 8.1 pro.
- Intel(R) Core i5-4300U CPU @ 1.90GHz
- 8GB RAM
- 64-bit OS, x64-based processor
- Intel 4400 Driver 10.18.14.4222 (5/22/2015)
The problem happens in a C# application being run in 32-bit mode using DirectShow.NET DLLs to load an AVI movie file. The application actually loads two AVI movie files, but the graphics on one of them appear distorted. When interacting with the distorted movie (i.e. seeking to a specific position) the application crashes with the below error. Also, if the movie is loaded anywhere and the user rotates the tablet or undocks it, then it also throws the same exception.
This looks like a divide-by-zero error in the Intel graphics driver.
Faulting module name: igdumdim32.dll, version: 10.18.14.4222, time stamp: 0x555f5f74
Exception code: 0xc0000094
Fault offset: 0x0007978d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
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Hi Everyone,
It looks like we have a fix, and it should be in the next 15.40 driver release.
-Michael
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Is this integer division by zero exception? If so I think that maybe one of the variables overflows/underflows during the computation.
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What information can I get Intel so that this can be corrected as soon as possible?
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Hi Matt,
Afraid I don't have an update at this time, I am talking with the driver media developers to understand where we are and the current status.
-Michael
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This problem has occurred in many consumer PC.
Please check.
1. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0x84f4b
2. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0xebb5b
3. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0xc5098
4. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0x1115e8
5. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0xec58b
6. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0x84edb
7. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0x700f8
8. EXCEPTION_INT_DIVIDE_BY_ZERO
igdumdim32.dll + 0xc731b
- Stack Trace1 (igdumdim32.dll, version : 10.18.10.4276, almost Windows 8(6.2))
Thread 30 (crashed)
0 igdumdim32.dll + 0x84f4b
eip = 0x59474f4b esp = 0x0e27f4b0 ebp = 0x0e27f4b8 ebx = 0x0e27f5a8
esi = 0x00000000 edi = 0x0a6dc740 eax = 0x0018d9c0 ecx = 0x0e27f538
edx = 0x00000000 efl = 0x00010206
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0x722be
eip = 0x594622be esp = 0x0e27f4c0 ebp = 0x0e27f5a0
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0x72f9e
eip = 0x59462f9e esp = 0x0e27f5a8 ebp = 0x0e27f694
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0x6c443
eip = 0x5945c443 esp = 0x0e27f69c ebp = 0x0e27f718
Found by: previous frame's frame pointer
4 igdumdim32.dll + 0x6c5ee
eip = 0x5945c5ee esp = 0x0e27f720 ebp = 0x0e27f74c
Found by: previous frame's frame pointer
5 d3d9.dll + 0xba52b
eip = 0x6796a52b esp = 0x0e27f754 ebp = 0x0e27f778
Found by: previous frame's frame pointer
6 d3d9.dll + 0x13eaa6
eip = 0x679eeaa6 esp = 0x0e27f780 ebp = 0x0e27f798
Found by: previous frame's frame pointer
7 kernel32.dll!BaseThreadInitThunk + 0x24
eip = 0x779138f4 esp = 0x0e27f7a0 ebp = 0x0e27f7ac
Found by: previous frame's frame pointer
8 ntdll.dll + 0x656c3
eip = 0x77d956c3 esp = 0x0e27f7b4 ebp = 0x0e27f7f4
Found by: call frame info
9 ntdll.dll + 0x6568e
eip = 0x77d9568e esp = 0x0e27f7fc ebp = 0x0e27f804
Found by: previous frame's frame pointer
- Stack Trace2 (igdumdim32.dll, version : 10.18.15.4256, all Windows 8(6.2))
Thread 23 (crashed)
0 igdumdim32.dll + 0xebb5b
eip = 0x67b0bb5b esp = 0x0b91fc20 ebp = 0x0b91fc28 ebx = 0x0a0bcbc0
esi = 0x00000000 edi = 0x0a0bcbc0 eax = 0x007bd940 ecx = 0x0b91fcc0
edx = 0x00000000 efl = 0x00010202
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0xfaf1f
eip = 0x67b1af1f esp = 0x0b91fc30 ebp = 0x0b91fcf4
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0xfc466
eip = 0x67b1c466 esp = 0x0b91fcfc ebp = 0x0b91fde4
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0xcc86b
eip = 0x67aec86b esp = 0x0b91fdec ebp = 0x0b91fe70
Found by: previous frame's frame pointer
4 d3d9.dll + 0xba56a
eip = 0x6e8ea56a esp = 0x0b91fe78 ebp = 0x0b91fe9c
Found by: previous frame's frame pointer
5 d3d9.dll + 0x13eaa6
eip = 0x6e96eaa6 esp = 0x0b91fea4 ebp = 0x0b91febc
Found by: previous frame's frame pointer
6 kernel32.dll!BaseThreadInitThunk + 0x24
eip = 0x771238f4 esp = 0x0b91fec4 ebp = 0x0b91fed0
Found by: previous frame's frame pointer
7 ntdll.dll + 0x656c3
eip = 0x772f56c3 esp = 0x0b91fed8 ebp = 0x0b91ff18
Found by: call frame info
8 ntdll.dll + 0x6568e
eip = 0x772f568e esp = 0x0b91ff20 ebp = 0x0b91ff28
Found by: previous frame's frame pointer
- Stack Trace3 (igdumdim32.dll, version : 10.18.10.3368)
Thread 29 (crashed)
0 igdumdim32.dll + 0xc5098
eip = 0x657f5098 esp = 0x0f5ef7dc ebp = 0x0f5ef7e4 ebx = 0x00000004
esi = 0x00000000 edi = 0x0b656080 eax = 0x007eb140 ecx = 0x0f5ef85c
edx = 0x00000000 efl = 0x00010202
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0xa0fce
eip = 0x657d0fce esp = 0x0f5ef7ec ebp = 0x0f5ef8a0
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0xa2612
eip = 0x657d2612 esp = 0x0f5ef8a8 ebp = 0x0f5ef98c
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0x969da
eip = 0x657c69da esp = 0x0f5ef994 ebp = 0x0f5efa1c
Found by: previous frame's frame pointer
4 igdumdim32.dll + 0x960de
eip = 0x657c60de esp = 0x0f5efa24 ebp = 0x0f5efa50
Found by: previous frame's frame pointer
5 d3d9.dll!CBatchFilterI::ProcessBatch(_LHDDIBATCH *,int) + 0x42e
eip = 0x6d604c67 esp = 0x0f5efa58 ebp = 0x0f5efa80
Found by: previous frame's frame pointer
6 d3d9.dll!CBatchFilterI::WorkerThread() + 0x2d
eip = 0x6d60590b esp = 0x0f5efa88 ebp = 0x0f5efaa0
Found by: call frame info
7 d3d9.dll!CBatchFilterI::LHBatchWorkerThread(void *) + 0xd
eip = 0x6d60462d esp = 0x0f5efaa0 ebp = 0x0f5efaa0
Found by: call frame info
8 kernel32.dll!BaseThreadInitThunk + 0x24
eip = 0x75577c04 esp = 0x0f5efaa8 ebp = 0x0f5efab4
Found by: call frame info
9 ntdll.dll!__RtlUserThreadStart + 0x2f
eip = 0x77b0ad5f esp = 0x0f5efabc ebp = 0x0f5efafc
Found by: call frame info
10 ntdll.dll!_RtlUserThreadStart + 0x1b
eip = 0x77b0ad2a esp = 0x0f5efb04 ebp = 0x0f5efb0c
Found by: call frame info
- Stack Trace4 (igdumdim32.dll, version : 10.18.14.4156, Windows 8(6.2) 60%, Windows 7(6.1) 40%)
Thread 31 (crashed)
0 igdumdim32.dll + 0x1115e8
eip = 0x6d9815e8 esp = 0x0d57f6d0 ebp = 0x0d57f6d8 ebx = 0x0509eb00
esi = 0x00000000 edi = 0x0509eb00 eax = 0x005cdfc0 ecx = 0x0d57f764
edx = 0x00000000 efl = 0x00010206
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0x124610
eip = 0x6d994610 esp = 0x0d57f6e0 ebp = 0x0d57f794
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0x125dce
eip = 0x6d995dce esp = 0x0d57f79c ebp = 0x0d57f884
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0xe92dd
eip = 0x6d9592dd esp = 0x0d57f88c ebp = 0x0d57f914
Found by: previous frame's frame pointer
4 igdumdim32.dll + 0xe9cba
eip = 0x6d959cba esp = 0x0d57f91c ebp = 0x0d57f970
Found by: previous frame's frame pointer
5 d3d9.dll!CBatchFilterI::ProcessBatch(_LHDDIBATCH *,int) + 0x4fd
eip = 0x73d97ccd esp = 0x0d57f978 ebp = 0x0d57f998
Found by: previous frame's frame pointer
6 d3d9.dll!CBatchFilterI::WorkerThread() + 0x37
eip = 0x73d98032 esp = 0x0d57f9a0 ebp = 0x0d57f9b4 ebx = 0x0d2f0040
Found by: call frame info
7 d3d9.dll!CBatchFilterI::LHBatchWorkerThread(void *) + 0xd
eip = 0x73d98073 esp = 0x0d57f9bc ebp = 0x0d57f9bc
Found by: call frame info
8 kernel32.dll + 0x1338a
eip = 0x753c338a esp = 0x0d57f9c4 ebp = 0x0d57f9c8
Found by: call frame info
9 ntdll.dll + 0x397f2
eip = 0x774c97f2 esp = 0x0d57f9d0 ebp = 0x0d57fa08
Found by: previous frame's frame pointer
10 ntdll.dll + 0x397c5
eip = 0x774c97c5 esp = 0x0d57fa10 ebp = 0x0d57fa20
Found by: previous frame's frame pointer
- Stack Trace5 (igdumdim32.dll, version : 10.18.15.4278, almost Windows 8(6.2))
Thread 27 (crashed)
0 igdumdim32.dll + 0xec58b
eip = 0x5c45c58b esp = 0x0e10faf8 ebp = 0x0e10fb00 ebx = 0x0a8dd440
esi = 0x00000000 edi = 0x0a8dd440 eax = 0x00261ec0 ecx = 0x0e10fb98
edx = 0x00000000 efl = 0x00010206
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0xfbfff
eip = 0x5c46bfff esp = 0x0e10fb08 ebp = 0x0e10fbd0
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0xfd3a6
eip = 0x5c46d3a6 esp = 0x0e10fbd8 ebp = 0x0e10fcc0
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0xc926b
eip = 0x5c43926b esp = 0x0e10fcc8 ebp = 0x0e10fd4c
Found by: previous frame's frame pointer
4 d3d9.dll + 0xba56a
eip = 0x6b2ca56a esp = 0x0e10fd54 ebp = 0x0e10fd78
Found by: previous frame's frame pointer
5 d3d9.dll + 0x13eaa6
eip = 0x6b34eaa6 esp = 0x0e10fd80 ebp = 0x0e10fd98
Found by: previous frame's frame pointer
6 kernel32.dll!BaseThreadInitThunk + 0x24
eip = 0x761338f4 esp = 0x0e10fda0 ebp = 0x0e10fdac
Found by: previous frame's frame pointer
7 ntdll.dll + 0x656c3
eip = 0x77ca56c3 esp = 0x0e10fdb4 ebp = 0x0e10fdf4
Found by: call frame info
8 ntdll.dll + 0x6568e
eip = 0x77ca568e esp = 0x0e10fdfc ebp = 0x0e10fe04
Found by: previous frame's frame pointer
- Stack Trace6 (igdumdim32.dll, version : 10.18.10.4242, Windows 8(6.2) 83%, Windows 7(6.1) 17%)
Thread 26 (crashed)
0 igdumdim32.dll + 0x84edb
eip = 0x65f94edb esp = 0x0d18f6e0 ebp = 0x0d18f6e8 ebx = 0x0d18f7e4
esi = 0x00000000 edi = 0x15fa1b00 eax = 0x00624d40 ecx = 0x0d18f768
edx = 0x00000000 efl = 0x00010202
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0x722be
eip = 0x65f822be esp = 0x0d18f6f0 ebp = 0x0d18f7d0
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0x72f9e
eip = 0x65f82f9e esp = 0x0d18f7d8 ebp = 0x0d18f8d0
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0x6c443
eip = 0x65f7c443 esp = 0x0d18f8d8 ebp = 0x0d18f954
Found by: previous frame's frame pointer
4 igdumdim32.dll + 0x6c5ee
eip = 0x65f7c5ee esp = 0x0d18f95c ebp = 0x0d18f988
Found by: previous frame's frame pointer
5 d3d9.dll!CBatchFilterI::ProcessBatch(_LHDDIBATCH *,int) + 0x4fd
eip = 0x6aa47ccd esp = 0x0d18f990 ebp = 0x0d18f9b0
Found by: previous frame's frame pointer
6 d3d9.dll!CBatchFilterI::WorkerThread() + 0x37
eip = 0x6aa48032 esp = 0x0d18f9b8 ebp = 0x0d18f9cc ebx = 0x0bda0040
Found by: call frame info
7 d3d9.dll!CBatchFilterI::LHBatchWorkerThread(void *) + 0xd
eip = 0x6aa48073 esp = 0x0d18f9d4 ebp = 0x0d18f9d4
Found by: call frame info
8 kernel32.dll!BaseThreadInitThunk + 0x12
eip = 0x7586339a esp = 0x0d18f9dc ebp = 0x0d18f9e0
Found by: call frame info
9 ntdll.dll!__RtlUserThreadStart + 0x27
eip = 0x76f09ef2 esp = 0x0d18f9e8 ebp = 0x0d18fa20
Found by: call frame info
10 ntdll.dll!_RtlUserThreadStart + 0x1b
eip = 0x76f09ec5 esp = 0x0d18fa28 ebp = 0x0d18fa38
Found by: call frame info
- Stack Trace7 (igdumdim32.dll, version : 10.18.10.3958, Windows 8(6.2) 76%, Windows 7(6.1) 24%)
Thread 28 (crashed)
0 igdumdim32.dll + 0x700f8
eip = 0x65ea00f8 esp = 0x0cddfa80 ebp = 0x0cddfa88 ebx = 0x00000004
esi = 0x00000000 edi = 0x0e774740 eax = 0x00247b40 ecx = 0x0cddfb00
edx = 0x00000000 efl = 0x00010202
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0x5cf8e
eip = 0x65e8cf8e esp = 0x0cddfa90 ebp = 0x0cddfb44
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0x5dc22
eip = 0x65e8dc22 esp = 0x0cddfb4c ebp = 0x0cddfc30
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0x56ee3
eip = 0x65e86ee3 esp = 0x0cddfc38 ebp = 0x0cddfcc0
Found by: previous frame's frame pointer
4 igdumdim32.dll + 0x56b2e
eip = 0x65e86b2e esp = 0x0cddfcc8 ebp = 0x0cddfcf4
Found by: previous frame's frame pointer
5 d3d9.dll!CBatchFilterI::ProcessBatch(_LHDDIBATCH *,int) + 0x42e
eip = 0x6cf04c67 esp = 0x0cddfcfc ebp = 0x0cddfd24
Found by: previous frame's frame pointer
6 d3d9.dll!CBatchFilterI::WorkerThread() + 0x2d
eip = 0x6cf0590b esp = 0x0cddfd2c ebp = 0x0cddfd44
Found by: call frame info
7 d3d9.dll!CBatchFilterI::LHBatchWorkerThread(void *) + 0xd
eip = 0x6cf0462d esp = 0x0cddfd44 ebp = 0x0cddfd44
Found by: call frame info
8 kernel32.dll!BaseThreadInitThunk + 0x24
eip = 0x76ec7c04 esp = 0x0cddfd4c ebp = 0x0cddfd58
Found by: call frame info
9 ntdll.dll!__RtlUserThreadStart + 0x2f
eip = 0x77dcad5f esp = 0x0cddfd60 ebp = 0x0cddfda0
Found by: call frame info
10 ntdll.dll!_RtlUserThreadStart + 0x1b
eip = 0x77dcad2a esp = 0x0cddfda8 ebp = 0x0cddfdb0
Found by: call frame info
- Stack Trace8 (igdumdim32.dll, version : 9.18.10.3272, Windows 8(6.2) 91%, Windows 7(6.1) 9%)
Thread 29 (crashed)
0 igdumdim32.dll + 0xc731b
eip = 0x5f7e731b esp = 0x0cc2f798 ebp = 0x0cc2f7a0 ebx = 0x0a8b62c0
esi = 0x0a8b62c0 edi = 0x00000000 eax = 0x00035740 ecx = 0x00000000
edx = 0x00000000 efl = 0x00010202
Found by: given as instruction pointer in context
1 igdumdim32.dll + 0xd1825
eip = 0x5f7f1825 esp = 0x0cc2f7a8 ebp = 0x0cc2f8b4
Found by: previous frame's frame pointer
2 igdumdim32.dll + 0xcfc65
eip = 0x5f7efc65 esp = 0x0cc2f8bc ebp = 0x0cc2f980
Found by: previous frame's frame pointer
3 igdumdim32.dll + 0xa9941
eip = 0x5f7c9941 esp = 0x0cc2f988 ebp = 0x0cc2fa14
Found by: previous frame's frame pointer
4 d3d9.dll!CBatchFilterI::ProcessBatch(_LHDDIBATCH *,int) + 0x4fd
eip = 0x60a37ccd esp = 0x0cc2fa1c ebp = 0x0cc2fa3c
Found by: previous frame's frame pointer
5 d3d9.dll!CBatchFilterI::WorkerThread() + 0x37
eip = 0x60a38032 esp = 0x0cc2fa44 ebp = 0x0cc2fa58 ebx = 0x0c950040
Found by: call frame info
6 d3d9.dll!CBatchFilterI::LHBatchWorkerThread(void *) + 0xd
eip = 0x60a38073 esp = 0x0cc2fa60 ebp = 0x0cc2fa60
Found by: call frame info
7 kernel32.dll!BaseThreadInitThunk + 0x12
eip = 0x762bed6c esp = 0x0cc2fa68 ebp = 0x0cc2fa6c
Found by: call frame info
8 ntdll.dll!__RtlUserThreadStart + 0x27
eip = 0x77d9377b esp = 0x0cc2fa74 ebp = 0x0cc2faac
Found by: call frame info
9 ntdll.dll!_RtlUserThreadStart + 0x1b
eip = 0x77d9374e esp = 0x0cc2fab4 ebp = 0x0cc2fac4
Found by: call frame info
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Michael,
Is there any update on this? We have to disable the intel driver on all laptops we ship to customers. However in disabling the intel driver we get massive CPU spikes due to software rendering (not sure why nvidia optimus doesn't kick in when the intel driver is disabled). We really need this fixed.
Thanks,
Jeremy
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Hi All,
I share your frustration, this issue has not been getting the traction it needs. I am still working on getting this fixed.
One thing that could help is more detailed how to reproduce steps. The original reproduction steps are:
Use an application running in 32-bit mode using DirectShow.NET to load an AVI movie file with no modifications to the filter graphs
The video appears distorted
When trying to seek to a position in the video or unload the video, you get the error
The problem only occurs for the first video that is loaded. Subsequent videos are perfectly fine. This is the most bizarre thing, and the thing that leads me to believe that there is nothing wrong about the way we are using DirectShow. In fact, we've never had a problem like this occur before.
Can I get a specific application and video. This is one of the questions I got asked recently.
-Michael
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I'm working on getting you a copy of our application and video. It will be large (1-5GB). What is the best way to send it to you?
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The final size of the application and video 7-zipped is less than I thought - 950MB. Let me know how you want me to send it to you.
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Creating a Google Drive folder for you to upload this to. You should get a email in a few minutes.
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I uploaded the application plus install and bug reproduction instructions to the location you sent me. Let me know if there is anything else I can do to help you reproduce the issue.
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Thanks, I am grabbing the files and will pass them along.
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Any update?
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Is there any update to this?
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Hi Everyone,
It looks like we have a fix, and it should be in the next 15.40 driver release.
-Michael
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Fantastic news!
Can you let us know when this is available in beta so we can test?
Thanks so much!
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I can confirm, at least for me, that this issue was resolved in the 15.40.20.4404 beta drivers that are currently available! 😄
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Hi Johnny,
Thanks for confirming the fix is available to the public.
-Michael
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I confirmed the fix worked to resolve the issue - no more video problems.
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Graphics drivers for Intel HD Graphics 620 (i7-7500U processor) are still affected (version 15.45.19.4678)
Drivers for Intel® HD Graphics 4600 (i3-4330) are affected too.
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Unfortunately I'm unable to install new drivers on computer with HD Graphics 4600 (i3-4330@3.5 GHz). Both Beta drivers (15.40.20.4404) and latest release drivers (15.40.34.4624) are failed to install with error 'This system does not meet the minimal requirements'.
The operating system is Windows 7 64 bit, 4Gb.
Currently the following drivers are installed: 10.18.14.4264 (04.08.2015).
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Dmitry R. wrote:
Unfortunately I'm unable to install new drivers on computer with HD Graphics 4600 (i3-4330@3.5 GHz). Both Beta drivers (15.40.20.4404) and latest release drivers (15.40.34.4624) are failed to install with error 'This system does not meet the minimal requirements'.
The operating system is Windows 7 64 bit, 4Gb.
Latest build for Haswell under Windows 7 is 15.36.33.4578
Build 15.40.4624 supports 4th Gen Intel(R) Core(TM) processor family only under Microsoft Windows® 10
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