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HDMI output not being detected with Intel HD 4000

idata
Employee
8,171 Views

I recently bought an Asus K55A laptop, which has an integrated Intel HD 4000 chipset, and is running Windows 8 64-bit. Everything works fine, but if I try to plug in an hdmi monitor, it isn't even detected, much less able to be used. When I boot my computer with it plugged in, the boot screen shows up on my monitor, and it works fine, but once it gets past the boot screen, the monitor goes back to being undetectable. I tried using the newest drivers both on here, and Asus' site, but neither had any luck. I really would like to be able to use my monitor, so any help would be greatly appreciated, just please let me know what info I can give. Thank you.

10 Replies
NICHOLAS_F_Intel
Employee
5,082 Views

Hi veiledaiel,

We're currently looking into this issue, as many Asus* (as well as other OEM's) are experiencing the same problem. Thank you for reporting the issue to us!

-Nic

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idata
Employee
5,082 Views

Hi! same problem here with an Asus UX31A. No signal output with Windows or Linux OS.

idata
Employee
5,082 Views

Hi all,

I am in the same boat here. I purchased an ASUS Q400A laptop (Win8 64-bit) with HD Graphics 4000 and am unable to get HDMI output to work on any of the TVs and monitors I've tried.

Here's my DxDiag info:

------------------

System Information

------------------

Time of this report: 3/4/2013, 18:52:06

Machine name: DTRENNER

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: Q400A

BIOS: Q400A.206

Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8078MB RAM

Page File: 2368MB used, 13901MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14671043&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: COR0207

Native Mode: 1366 x 768(p) (59.999Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version:

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-8778-6D34B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x14671043

Revision ID: 0x0009

Driver Strong Name: oem24.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2932:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Pr...

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NICHOLAS_F_Intel
Employee
5,082 Views

Hi Dan,

Can you try updating your BIOS just to make sure all the bases are covered? Here's a link to it (version 209); http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Q400A&hashedid=n/a http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Q400A&hashedid=n/a

Let me know if the situation improves at all! Thanks,

-Nic

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BStei5
Beginner
5,082 Views

Previous post was abandoned by webadmin for no reason 😞

try this ...

 

I just encountered with this problem again with my Lenovo U310(HD4000+win8), Although I fixed it, I got really frustrated about the trend of the IT development. Fast money driven and incompatible & immature technology pushing to market!

 

After a fast power-off of my Lenovo U310, I lost HDMI external monitor, LG W2261v again, then:

 

  • I went to graphics card setting to restore my saved displayprofile (extended view) but still failed.
  • I download the very latest version of HD4000 for win8(10.18.10.3496) dated 3/11/2014, a huge 143MB file! installed and restarted, problem not solved. In fact, it gives only choice of Intel WiDi display+internal display! i.e. only Intel products supported !! It just force users to accept Intel's newest technology to be guinea pigs!! If one checks how much costs the WiDi devices? how mature is this technology then? That's another headache!
  • I tried to disable WiDi, so that it could detect my HDMI monitor, nowhere!
  • Another headache I think, is the development of non-standard display mode, e.g. 1366x768 and 1280x??? etc. which makes the whole world so difficult for end-customers as well as suppliers. Why doing this? because every company just want their own piece of cake, disregards the continuity and inheritance of technology development and user-friendliness. Those go into the history already!
  • So I uninstalled that latest display driver(no roll-back) ! Restart, I got non-PnP display. (See PnP? what a historical word is it, once a upon a time...), but it displays correctly with M$ default non-PnP driver! with correct resolution and perfect sharpness, i.e. you really don't need that huge install package!!
  • Another miracle is, suddenly, my external monitor flashes, it gets connected! The main display extends to the external monitor! And at the same time, windows 8 found internet or somewhere my elder driver for HD4000, now PnP,

What a joke for the whole story is about?

As a engineer/manager, I am really pessimistic about the global technology development nowadays. It is driven by marketing, fast-money and short-term profit, no work ethic or passion for technology perfectness. APPLE disregards customer experience, they create market and command the world and you must accept it.GOOGLE says don't be evil, but what is evil? In fact, evil is everywhere now, Just do it! If you don't join the CLUB, you will be beaten to death, like the reliable NOKIA and COMPAQ(which stands for compatibility and quality). The PnP days are gone.

But where is this road leading to?

 

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Kevin_M_Intel
Employee
5,082 Views

Bernstein,

I am really sorry you are having this problem with the system but I will take ownership of this and I will do my best to help you out.

I completely understand your frustration and I would feel the same but I will need to check some information to provide answers:

  1. Are you still having the problem?
  2. Have you updated the graphics driver, BIOS and other drivers in your system? If so, can you please post your dxdiag report and the graphics report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

  1. Have you tried installing the monitor drivers?
  2. Have you tested a different HDMI cable (better quality)?

I guess you already solved this but the above is just in case you are still having the problem.

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BStei5
Beginner
5,082 Views

Thanks kevin for your taking of ownership. regarding to your questions:

____________

  1. Are you still having the problem?

     

    => No that problem at moment. I fixed it by uninstall the very latest driver of HD4000((10.18.10.3496), then win8 start without graphics driver but displayed correctly, Then found my external monitor, meanwhile, it found the previous driver of HD4000, installed. Now everything is working.

     

     

  2. Have you updated the graphics driver, BIOS and other drivers in your system? If so, can you please post your dxdiag report and the graphics report here?

     

    => Yes, I did have the very latest BIOS & graphics driver. But I don't think it is a good idea to paste such a long list here, which makes terrible forum reading.

     

     

  3. Have you tried installing the monitor drivers?

     

    => Yes, before this failure I did install the LG W2261v driver (win7). But I don't think it is essential.

     

     

  4. Have you tested a different HDMI cable (better quality)?

=> I tried different HDMI (I use it for PS3, SONY bravia TV, not a problem for HDMI, I think)

-

At the end, I think the HD4000 driver should be given an option to force detect external monitor and esp. the HDMI port. But at present the nice-looking driver interface has only choice of Intel WiDi and internal display.

-

On the other side, I am really anxious why my Sony Bravia TV (46HX800) can always be recognized and set to extended view. There must be some basic code to communicate with each other. i.e. back to basic functionality, no fancy stuff at this moment please. There must be signal sent through the HDMI and activate the communication, thus LG monitor will not go to HDMI power-saving.

-

I have even tried to disable any energy saving in windows system, to avoid HDMI port go power-saving, but no success.

-

thanks again, please keep us updated for this issue.

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Kevin_M_Intel
Employee
5,082 Views

Bernstein,

I am sorry but I honestly don't understand the last part so can you elaborate more on that? What I understand is that the Sony TV works fine but the LG is not, is that right?

What do you mean with the HDMI going to power saving?

I apologize for asking again but it is not clear for me.

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BStei5
Beginner
5,082 Views

Hi Kevin,

thanks for your persistent support. yes, you understood it right.

What I mean for power-saving of HDMI port, both on the PC side and on the monitor side. If PC sends no signal to HDMI port, OS may decide for power saving for the port(like WiFi?), and if no signal comes to monitor, it will display power saving too. Those are my guess, please correct me if wrong.

On the other side, I notice( see picture) the display mode list of HD4000 is of max. at 1366 by 768, which is not correct for HDMI display capacity(1920x1080), so would that be a problem, the external monitor deny to response? rgs

And what I want to add is, Windows 7 is much easier to reconnect ext. monitor through HDMI, even if once problem comes.

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cabelo2004
Beginner
3,985 Views

Although this topic is a bit old, it seems to have raised some very interesting technology topics.

I am having problems and hope to get support from Intel. I have an Asus K45A laptop, which has an integrated Intel HD 4000 chipset, running Kali Linux, XFCE interface graphic.

I have tried installing and updating drivers, but the HDMI output seems to have some problem. At higher resolutions with 60hz it is not recognized by the external monitor, or when it is recognized, the screen gets some colorful, scratchy scratches.

The VGA output is working normally, but I would like to enjoy the digital quality of the HDMI. Maybe you have already found a solution after so many years.

If you can guide me on how I can solve this problem I'd appreciate it.

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