HDR toggle missing after driver update – Intel Arc 140T / Lenovo Yoga Pro 9i

[Xana75]

Hello, after updating to the new drivers for the Intel Arc 140T (version 32.0.101.6989), the HDR toggle in Windows settings has disappeared, and HDR no longer activates automatically. Is this expected behavior? I'm attaching a screenshot for reference.

Thank you in advance for your support

Missing Toggle HDR

My system specs: Lenovo Yoga Pro 9i Aura Edition, Intel Core 7 255H.

[thomas598batson]

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@Xana75 wrote:

Hello, after updating to the new drivers for the Intel Arc 140T (version 32.0.101.6989), the HDR toggle in Windows settings has disappeared, and HDR no longer activates automatically. Is this expected behavior? I'm attaching a screenshot for reference.

Thank you in advance for your support

Missing Toggle HDR

My system specs: Lenovo Yoga Pro 9i Aura Edition, Intel Core 7 255H.

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Hello @Xana75,
This isn’t expected behavior. The HDR toggle should remain available. Try reinstalling the driver cleanly, check your display settings, and ensure your monitor supports HDR. If the issue persists, report it to Intel support. 

Best Regards,
Thomas Batson

[Xana75]

Hi Thomas

As I mentioned in my last post, I tried using DDU to uninstall the drivers, but it didn’t work.
I reinstalled the drivers by performing a clean installation from scratch, just as I had done previously using the installer.
My Yoga Pro 9i features a 2.8K OLED display with HDR support. With the previous drivers, the HDR toggle was visible.

A.

[ArchieD_Intel]

Hi Xana75,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• What are the troubleshooting steps that you tried so far?
• Have you tried rolling back your graphics driver?
• Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Hi

Since the HDR toggle switch was not visible, I had no choice but to uninstall the drivers

I installed the previous drivers that allow me to access the HDR toggle switch (32.0.101.6737) , although strange issues persist, such as stuttering during YouTube video playback, occasional mouse pointer freezes lasting about one and a half seconds when closing certain apps, and, at times, a brief loss of video signal (black screen for a fraction of a second). (I’ve already described the issue on the Lenovo forum, and it appears to be related to power management.)When I installed the latest drivers, I used the option within the installer to perform a clean installation from scratch.thank youA.

[ArchieD_Intel]

Hi Xana75,

Thank you for the update. I tried to check this and installed the latest drivers 6989, however it didn't removed the toggle on the HDR setting. To further check this, can you please try performing Display Driver Uninstaller (DDU) and install all pending windows update.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Hi

I’ve given up. I tried rebooting into Safe Mode with Command Prompt and manually entered the BitLocker recovery keys, but I got stuck at the login PIN. Windows Hello keeps throwing an error. I can’t disable my PIN because Windows Home doesn’t give me the option to remove it. I should probably create a local account, but… things are starting to get complicated. The Lenovo Vantage app, which handles updates, considers version 32.0.101.6737 as the latest available for this laptop. I’ll wait for the next official updates tested by the brand..

I knew DDU app and  used it in the past with my desktop without all these problems but...These  laptop are so **bleep** locked! :-PI

Thx for the support

A.

[ArchieD_Intel]

Hi Xana75,

Thank you for the feedback. To resolve this, please try manually installing latest driver 6989 and perform a Clean Installation.

Additionally, please install all pending windows update.

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Hello,

new update

I finally managed to enter Safe Mode and used the DDU software to uninstall the drivers. After that, I installed the latest 6989 drivers, but the issue remains unresolved. As usual, the option to enable HDR is missing from the graphics settings.

Best Regards

A. Scognamillo

[ArchieD_Intel]

Hi Xana75,

Thank you for the update. I will investigate this and will update you as soon as possible. Thank you for your patience.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Xana75,

I wanted to inform you that I conducted a test using one of our systems, updating the graphics driver to versions 32.0.101.6989 (Latest) and 32.0.101.6987 WHQL Certified. Despite these updates, the HDR button remains visible, which suggests a potential compatibility issue with the generic version of the driver.

I recommend trying the OEM graphics driver version 32.0.101.6106 to see if it brings any changes or resolves the issue.

Additionally, I suggest reaching out to Lenovo for further assistance in addressing this matter.

Thank you for your understanding and cooperation.

Best regards,

Archie D.

Intel Customer Support Technician

[Kloten]

FIXED: I reinstalled the old driver from my laptops Dell software page. Basically, don't install what intel says and trust your laptop manufacturer to tell you what is compatible.

I am also having this issue with my new Dell 16 Plus. Updated to the latest drivers and my HDR display button has dissappeared. I am trying to re install old drivers now.......

[ArchieD_Intel]

Hi Xana75,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Hi Kloten, for us to address your concern and to avoid any confusion, please create a separate thread and one of the support will be helping you.

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Hi

I have reinstalled the latest official driver version via Lenovo Vantage — 32.0.101.6737 — where the HDR toggle remains available. Unfortunately, I am still experiencing intermittent screen flickering. I have already contacted Lenovo Support regarding this issue, and we are currently exploring potential solutions. Please let me know if further information or diagnostics are required. Best regards, Andrea

[ArchieD_Intel]

Hi Xana75,

Thank you for the update. Since this is the case, I will be checking this and will get back to you as soon as possible.

Additionally, please let me know if the issue still persists when you lower the resolution and refresh rate. To see if it will resolve the issue.

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Regarding the occasional flickering (a black screen for a fraction of a second), I use the native resolution (2880x1800 on a 2.5K OLED display), and I've tried many solutions—such as changing the refresh rate to 60/120Hz and disabling adaptive refresh rate—without success. 

A.

[ArchieD_Intel]

Hi Xana75,

Thank you for the feedback. I will be checking this again and will update you as soon as possible.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Xana75,

I would like to inform you that there might be a compatibility issue causing the HDR option to disappear. I recommend continuing to use the OEM version for the time being. For more information, please refer to our article Where to Obtain an Intel® Graphics Driver for an OEM (Original Equipment Manufacturer) Product?

Regarding the flickering screen issue, please follow the steps outlined in How to Fix a Flickering Screen with Intel® Graphics article. However, you can skip the graphics driver update step, as this has already been completed.

If the problem persists, I suggest reaching out to Lenovo for further assistance, as there may be an underlying issue with the computer itself.

Thank you for your understanding and cooperation.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Xana75,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[Xana75]

Hi

I tried installing the latest driver version (70xxx), but the issue with the missing HDR toggle switch persists. So I reverted to the OEM version (67xxx). I've decided to wait for an official update from Lenovo.
Also, in the Lenovo forum, another user reported similar issues. Despite Lenovo support having replaced PC under warranty, the second unit has the same problems!

There seems to be a conflict between Intel and Nvidia RTX 50xx drivers...

Best regard

A.

[ArchieD_Intel]

Hi Xana75,

Thank you for the update and for sharing an information from the Lenovo forum. Based on your testing results and the reports from other users experiencing similar issues, it appears there is indeed a compatibility problem causing the HDR toggle to disappear.

Since this appears to be a system-specific compatibility issue that's affecting multiple users, I recommend working directly with Lenovo support moving forward. They will have the best access to specialized drivers and system-specific solutions for your hardware configuration.

I'll be closing this inquiry at this time. Should you require additional assistance in the future, please feel free to submit a new inquiry, as this thread will no longer be actively monitored.

Thank you for your patience and understanding throughout this process.

Best regards,

Archie D.

Intel Customer Support Technician