HP Spectre X360 scaling problem linked to graphic card driver after windows 24H2 update

[HBegaki]

Dear Intel Team,

I am using HP Spectre X360 laptop which graphic card is Intel.

After updating latest Windows version 24H2, I have a problem.  

Scaling default from laptop is 200%, and when I start the laptop, scaling is going over 200% and mouse pointer and become very big, although it is shown in display setting still 200%.

Each time after opening laptop, I have to set scaling for example from 200% to 175% and come back again 200%, so that I can fix the issue.

When I restart the laptop, the issue is not hapening, but when I close and open again the problem occurs every time.

Now I found a temporary fix, I did disable the fast start option from laptop, and the problem did not occur again.

People who are using same laptop, has this problem, you can follow from this link :

https://answers.microsoft.com/en-us/windows/forum/all/mouse-cursor-size-issue-on-windows-11-v24h2-hp/81bff15f-0ebe-4b85-9706-475acaef0b6ez 

I did call HP and Microsoft and explain the problem, but I could not receive any solution from them until now.

Please check this problem with HP and Microsoft and let me know how can I solve this problem.

As I did explain, this did happen after Microsoft 24H2 update. I did check, the graphic card driver is up to date, I think you have to prepare a new driver update to solve this problem.

Thank you in advance.

Best Regards,

Hilmi Begaki

[RobbieR_Intel]

Hello HBegaki,

Thank you for your response. I understand that you may not feel confident in performing the troubleshooting steps we've shared. Please know that we have tried to replicate the issue on our end and recognize that it could be a compatibility issue. 

To help us further isolate and address the issue effectively, it is crucial to perform the steps provided. If you're not confident, you may ask someone else to perform the steps on your behalf.

I appreciate your understanding and cooperation.

Best Regards,

Robbie R.

Intel Customer Support Technician

[HBegaki]

Dear Robbie,

Did you check the information sent to you from Bossl? (see message on 01-04-2025 above)

As this is exactly same problem please check carefully this message and find the solution with HP and Microsoft together quickly.

You have all data from Bossl; screenshot and txt file and please try to be more constructive.

Please check them ASAP.

Thank you in advance.

[RobbieR_Intel]

Hello HBegaki,

Thank you for your message. I sincerely appreciate your patience while we work towards a resolution.

Given the similarity to the case mentioned from Bossl, I will review all the data, including the screenshot and text files, to ensure we are aligned on the details.

Rest assured that I will provide updates as soon as we have additional information. I sincerely thank you for your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[HBegaki]

Dear Robbie,

Thank you very much for your kind interest to this issue and helping us.

I did make a phone call today with HP (Turkey) about this issue and they told me they will inform HP headquarters for this problem ASAP.

Please contact with HP team also, so that you can find in a short time a solution for this issue.

Your team should ceate a new driver which solve this problem; and after HP and Microsfot should release this update.

Thank you very much in advance.

Best Regards.