Success! Subscription added.
Success! Subscription removed.
Sorry, you must verify to complete this action. Please click the verification link in your email. You may re-send via your profile.
Hello, thank you for taking the time to debug this isse with me.
Description
Upon updating to the new windows feature update (22H2) (and having to update my graphics driver in the process due to BSOD while attempting the update), I started to recieve black screens when waking the laptop from sleep or opening the lid from closed. (These started a few days after the update) Anytime the screen turns off, I get a black screen, and to get picture I need to press the Win+Ctrl+Shift+B graphics driver reset keybinding. This is quite fustrating and I would love to find the issue to the problem.
This has actually occurred in the past, my laptop automatically update the display adapter drivers to a newer version and it did not stop until I rolled back the display adapter driver to the previous version. While I would like to employ the same solution here, I am afraid I may cause an unrecoverable BSOD due to it also happening during the 22H2 update with the old driver.
Hardware
HP Spectre x360 Convertible 15t-eb100
This issue only occurs when the Laptop Pannel is the only display.
Software
My current display adapter is: Intel Iris Xe Graphics 30.0.100.9864, I am unable to recall the old version of the working display adapter.
Configurations
The main laptop display is a 15" 4K montior, running at 60Hz.
The issue persists both on AC and DC power (laptop on battery and plugged in)
Thank you for your help! Please see the attachments for the system diagnostic files.
Link Copied
Hi Andy,
Were you able to find a long-term solution to this issue? I have an identical laptop with the exact same issue, and it's getting annoying having to constantly restart the graphics driver via keyboard shortcut.
Look forward to hearing back from you.
Community support is provided Monday to Friday. Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
For more complete information about compiler optimizations, see our Optimization Notice.