HP ZBook Firefly 14 G7 Laptop Multi-Monitor setup

[Timmsy1970]

Hello,

I was wanting to know how many monitors I can connect to my HP ZBook Firefly 14 G7 Laptop with or without the Laptop Display screen / lid closed. I have a HP USBC G5 Essential Dock that has 2 x DisplayPort inputs and 1 x HDMI input. The laptop also has 1 x HDMI input. I would like to connect all 3 x HPE24 G4 monitors. So far using the HP USBC G5 Essential Dock, I have connected 2 of the HPE24 G4 monitors using DisplayPort connection and 1 HPE24 G4 monitor using HDMI into the dock.

I was able to get all 3 HPE24 G4 monitors working however the monitor conected via the HDMI cable was very poor resolution (720 x 576). When I opened the display settings on the laptop it showed the 2 HPE24 G4 monitors connected via DisplayPort in large squares and the HPE24 G4 monitor connected via HDMI in a small square!

Can anyone offer any assistance that will enable me to successfully connect all 3 HPE24 G4 monitors at full resolution with or without the Laptop Display screen / lid closed. Thanks

[ACarmona_Intel]

Hello Timmsy1970,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the graphics driver version, processor model, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows* . Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Timmsy1970,

We are checking in with you to see if you already have your SSU, so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Timmsy1970,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Timmsy1970,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician