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17658 Discussions

Hardware or Software Issue - Intel UHD 620 Gfx

JinGz
Beginner
410 Views

Have a Razer Blade Stealth 13" with UHD 620 / MX 150 gfx.

Started with black screen follow by Blue Screen with Stop Code: VIDEO_TDR_FAILURE. What failed: igdkmd64.sys.

 

Tired fresh install of windows, problem persist.

Boot into safe mode and uninstall / delete drivers. Laptop boot up perfectly fine, the moment Windows Update kicks in and install the display drivers, black screen again.

look around various forums and trying their "fix" but can't seem to solve this issue.

 

Any inputs folks?

0 Kudos
3 Replies
AlHill
Super User
176 Views

Use only the drivers provided by the manufacturer of your device. And, contact the manufacturer for support. Your support and warranty is provided by the manufacturer.

 

Doc

 

JinGz
Beginner
176 Views

Tried both manufacturer's driver & intel drivers, same result

AlHill
Super User
176 Views

And, have you contacted the manufacturer for support?

 

Doc

 

Reply