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JTruj7
Beginner
351 Views

Hello, my desktop (ASUS Desktop PC G20CB Series) cannot connect to my new monitor via Display Port (MSI Optix MAG27CQ), this is the second monitor of which the display port doesnt work, PLEASE HELP! as i do not know much about computers haha

Both monitors worked with HDMI, here are some specs to assist you: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHZ 16 GB of RAM 64-bit operating system x64-based processor

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29 Replies
AlHill
Super User
113 Views

Update the ASUS bios. Contact Asus for help with that (haha).

 

Doc

 

JTruj7
Beginner
113 Views

Thank you for help but, i updated the bios and the monitor still didnt connect to the display port. Any advice haha?

AlHill
Super User
113 Views

Are you using the driver provided by ASUS?

Have you tried different/quality cables?

 

Doc

 

JTruj7
Beginner
113 Views

I have tried 2 different cables and they both didnt work, the driver is provided by microsoft (if i found where my drivers information are correctly)

AlHill
Super User
113 Views

Also, what is your processor model number?

 

What version of windows 10? 1909?

 

Doc

 

JTruj7
Beginner
113 Views

it is windows 10, sorry to ask but where can i find the processor model number?

AlHill
Super User
113 Views

You can find both the windows version and processor model number in START, SETTINGS, SYSTEM, ABOUT:

 

Doc

 

JTruj7
Beginner
113 Views

it is windows 10 version 1903 and i still cannot find the processor model. Could you give me an example of what it would look like?

AlHill
Super User
113 Views

When you go to START, SETTINGS, SYSTEM, ABOUT, above where you found the version, look for Device Specifications, Processor.

 

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JTruj7
Beginner
113 Views

it doesn't specify and just shows "Intel(R) Core(TM) i7-6700 CPU @ 3.40GHZ"

AlHill
Super User
113 Views

you have an i7-6700 processor.

https://ark.intel.com/content/www/us/en/ark/products/88196/intel-core-i7-6700-processor-8m-cache-up-...

 

This is the latest driver for your intel graphics:

https://downloadcenter.intel.com/download/29426?product=88196

 

You should be able to download and install the exe version. This is assuming you do not have an add-on graphics card (like nvidia or amd). Do you know if you have nvidia or amd? If you do not have those, then install the Intel driver.

 

Doc

 

JTruj7
Beginner
113 Views

I don't believe i have nvidia or amd, is there anyway to check?

AlHill
Super User
113 Views

you can look in the device manager, or run dxdiag, or look at the back of your PC.

Or, you can download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

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JTruj7
Beginner
113 Views

here are the results

AlHill
Super User
113 Views

Can you take a photo of the back of your PC and attach it?

 

Doc

 

JTruj7
Beginner
113 Views

just of the plugs? my pc is prebuilt and i can send you a link of the ASUS site where it came from.

AlHill
Super User
113 Views

Just a photo of the back, or the SSU report.

 

Or, the complete model number (as there are several versions of your PC)

 

Doc

 

JTruj7
Beginner
113 Views

i added the report in another reply

AlHill
Super User
113 Views

can you still add a photo of the back of the PC?

 

Doc

 

JTruj7
Beginner
22 Views

here you goIMG_0273.jpg

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