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Beginner
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Help!! trying to edit a video on HitExpress, it tells me GPU Driver is not up to date, but it is

Hi,

 

Ive been trying to edit a video on HitExpress, when i open it it says 'GPU is out of date' I run Intel Support Assistant and it says everything is up to date. I'm really not good with technology, so please help!

 

driver [adapter type and description]

intel [r] HD graphics family, intel corporation compatible

intel [r] HD gaphics 5500

adapter ram 1.00 GB

 

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Super User
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Download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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Thank yo, here it is

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Super User
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Here is the latest driver for your i5-5200U processor for Windows 8.1:

https://downloadcenter.intel.com/download/29313?product=85212

 

Now, be aware that using the Intel generic driver may cause you to lose customizations and modifications Lenovo has made for their hardware.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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It doesnt work.

 

This is what I get when I open it eroor.png

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Super User
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Not surprised. You can try to get the latest from Lenovo.

 

Or, if you want to be bold and daring, we can force it to install.

 

Here is how to do it.

This assumes your W8.1 is fully updated. If not, update it.

Download the latest driver zip file using the link I provided for your W8.1 64-bit, which should now be in your "Downloads" folder.

Extract the zip file to a FOLDER.

Open device manager by right-click on the START button.

Select "Display Adapters".

Double-click on the "Intel Adapter".

Select the "Driver" tab.

Select "Update driver".

Select "Browse my computer".

Select "Let me pick".

Select "Have disk".

Browse to Downloads, FOLDER, Graphics, and select the "igdlh64.inf", OPEN, OK, Next

 

The driver should install.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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Its not a zip file, it downloaded as an .exe folder, i followed all the steps anyway and but nothing shows up when I browse 😕

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Beginner
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This is what it saves as "win32_15.40.44.5107"

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Super User
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No, at the link I provided, there are four downloads on the left. Select the third one.

 

Doc

Doc (not an Intel employee or contractor)
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Super User
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Ok, this is going to be very difficult if you cannot determine whether you have a zip or an exe, and if you have no experience in extracting a zip file to a folder.

 

Do you have a friend who is proficient at computer help that can assist you?

 

Doc

 

Doc (not an Intel employee or contractor)
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Super User
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You may want to view this:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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It worked! You Sir, have made my day!

 

Thank you so much, I really appreciate it! thank-you-card-with-heart-design_23-2147652518.jpg

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Super User
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And, HitExpress is working OK?

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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it is 🙂

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Super User
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Glad you have it working.

 

Doc

 

Doc (not an Intel employee or contractor)
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