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Beginner
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Uhd 630 4k res on win 10 hp g4 mini pc

Hi,

Recently bouoght new hp g4 with intel uhd 630 for 4k tv use. Cannot make it work on 4k res. All is updated and still i get the red x with 4k messege on the driver - was tested on new lg 4k tv and new tcl 4k tv. Both with new 4k cables. Other laptop i have works magic.

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New Contributor I
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"Other laptop" may have different specs and so work different. The best would be to check this with HP (your first option of support) so they can investigate on this specific HP system and even confirm if that resolution is supported.

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Beginner
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I have not tested this type of adapters, but some only support 60Hz, your TV may support higher refresh rate.

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Moderator
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Hello AMizr,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, please provide us with the following information:

 

  • DxDiag* report
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

  • With the TV connected to the unit, generate a graphics report
  1. Open the Intel® Graphics Control Panel.
  2. Click on "Options and Support".
  3. On the "Information Center" tab, click on "Save" and choose a location on your computer to save the report.

 

  • The model numbers of the LG* TV and TCL TV.
  • How are you connecting the computer to the TV? (HDMI*, DisplayPort*, adapters, etc.)

 

Wanner G.

Intel Customer Support Technician

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Moderator
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Hello AMizr,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

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Moderator
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Hello AMizr,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

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