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Well, first, let us get some information.
Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file (using the paperclip under the toolbar).
Doc
W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

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