How i can fix it?

[Zumorikato01]

[n_scott_pearson]

Please download and run the Intel System Support Utility for Windows. When you start the tool, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[Zumorikato01]

Done

[n_scott_pearson]

Your graphics driver is so old that I think the current installer is stumbling over its uninstall. I think you should try doing a clean install of the newer drivers. Here is the process:

1. Download - but do not install just yet - the new driver package from the Intel site. Here is link to download page: https://www.intel.com/content/www/us/en/download/19344. 
2. Disconnect system from Internet. Unplug Ethernet cable and/or disable Wireless. Note: if using Wireless, it should be disabled in such a way that reboots can occur without it automatically re-enabling.
3. In the Apps and Features applet, check to see if there is an Intel HD Graphics or Intel Graphics entry. If not, skip to Step 6.
4. Click on the Intel HD Graphics or Intel Graphics entry and select Uninstall.
5. Reboot the system, keeping Internet access disconnected.
6. From Device Manager, check if there is an entry for an Intel Graphics adapter. If you see only the Microsoft Basic Display Adapter, skip to Step 9.
7. Right-click on the entry for the Intel Graphics adapter and select Uninstall Device. Checkmark Delete the driver software for this device and then click on the Uninstall button.
8. Go back to step 5.
9. Install the new driver package that you downloaded in Step 1.
10. Reboot the system.
11. Reconnect Internet access.
12. Test.

Hope this helps,

...S

[liza_999]

that's so helpful i had the same problem thk you so much" scott"