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Hi
I have recenlty bought a Lenovo laptop with an Intel IRIS Xe Graphics card & i can only plug one external screen to my laptop via the HDMI connector - however, when i plug my second external screen via the USB-C plug, it does not work -
Can you please help me sorting this out?
thanks a lot
d.
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Hello DomKel,
Thank you for posting on the Intel️® communities.
To have a better understanding of your issue, please provide me with the following:
- When did the issue start?
- Have you confirmed that this monitor works on another system?
- Can you try using another USB C cable?
- What is the model of the Monitor you are using?
- Are you using a straight cable connection on the monitors?
- Create a report using the Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
- Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."
Best regards,
Jean O.
Intel Customer Support Technician
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Hello DomKel,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello DomKel,
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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