How to solve "Computer Manufacturer Graphics Driver Detected" when trying to install new driver via Intel Driver and Support Assistent on Win10 für UHD 620?

[RThol]

Hi there,

I am getting this error when trying to install latest driver via support assistent. All steps of wizards have been applied but did not help.

IMO I installed previous driver also via Intel assistent (but maybe an HP version came inbetween).

How can I solve this issue? Shall I revert to one of the previous driver installations and try again or is there another solution?

Thank you in advance for some helpful hint!

Bye

[AlHill]

You should use only the drivers provided by HP.

Doc

[n_scott_pearson]

Al is correct; unless otherwise directed (by HP, in this case), you should only be using packages provided by HP. Further, if this is a laptop, you should NOT be using Intel Driver and Support Assistant (iDSA). Look to HP to provide you with updated drivers (either manually or via iDSA-like tool and/or Windows Update).

In order to fix this issue, with your internet connection disabled throughout, you will need to uninstall completely the existing Graphics Driver package (from Apps & Features, NOT Device Manager), reboot and then manually install the latest driver package (previously) downloaded from the HP site.

Hope this helps,

...S