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MAlme11
Beginner
553 Views

How to solve the problem of a black screen after updating the Intel HD Graphics driver on a Processor:"Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz , GenuineIntel" ?

If I uninstall or deactivate the Intel HD Graphics driver the screen is OK

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7 Replies
AlHill
Super User
143 Views

What operating system version and build? If you are running Windows 10, you are not supported.

 

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MAlme11
Beginner
143 Views

The OS is Microsoft Windows 7 Home Premium,  Version:"6.1.7601 Build 7601".

AlHill
Super User
143 Views

This is the latest driver for your graphics:

https://downloadcenter.intel.com/download/22521?product=43529 (64-bit)

https://downloadcenter.intel.com/download/22519?product=43529 (32-bit)

 

If this does not work, then download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer will be able to assist you.

 

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MAlme11
Beginner
143 Views

I downloaded Win7Vista_64_152258.exe, uninstalled existing driver, run Win7Vista_64_152258.exe, it was installed, then I restarted the PC, Windows was started but then the screen stay black. I restarted the PC in Safe Mode and run SSU. Attached is the result file.

AlHill
Super User
143 Views

You have ATI graphics. Is your device a Laptop? If so, use only the drivers provided by HP.

If not a laptop, go to ATI for your graphics driver.

 

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MAlme11
Beginner
143 Views

My device is a laptop but, if I uninstall Intel HD Graohics driver and reboot, it automaticaly install Intel HD Graphics driver again. My only solution is to deactivate Intel HD Graphics driver-

AlHill
Super User
143 Views

Sorry, for any support on your laptop, you have to work with HP. They are unlikely to help because of the age of your laptop, and that it is long out of warranty.

 

Doc

 

 

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