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Hi. Recently there were 3 available updated. I downloaded and installed one. The other two fail with "Download failed unexpectedly" or "Multiple download errors".
The typical solutions like changing the destination folder or disabling adblock didn't help.
I understand the web page just sends commands to a local agent so does this agent have some logs I can inspect?
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basinilya, Thank you for posting in the Intel® Communities Support.
We are sorry to hear about this issue and we will be more than glad to assist you with this matter.
For this specific scenario, in order to try to fix this problem, first, we recommend to test the tool using different browsers, Intel® DSA supports Chrome, Firefox and Edge. Then, you can also try to clear the browser cache and try installing the updates again.
If the problem persists, run the Intel® Driver & Support Assistant Uninstaller:
Restart and install the Intel® Driver & Support Assistant from scratch
https://www.intel.com/content/www/us/en/support/detect.html
Regarding your question, yes, there are logs that we actually need in order to try to fix this issue. So, if the issue remains, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log.
Also, the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.
Note: Uncheck "Hide System Files" to see the AppData folder.
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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basinilya, Thank you for posting in the Intel® Communities Support.
We are sorry to hear about this issue and we will be more than glad to assist you with this matter.
For this specific scenario, in order to try to fix this problem, first, we recommend to test the tool using different browsers, Intel® DSA supports Chrome, Firefox and Edge. Then, you can also try to clear the browser cache and try installing the updates again.
If the problem persists, run the Intel® Driver & Support Assistant Uninstaller:
Restart and install the Intel® Driver & Support Assistant from scratch
https://www.intel.com/content/www/us/en/support/detect.html
Regarding your question, yes, there are logs that we actually need in order to try to fix this issue. So, if the issue remains, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log.
Also, the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.
Note: Uncheck "Hide System Files" to see the AppData folder.
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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