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How to update Intel® Graphics Driver from 27.20.100.8984 to 30.0.101.1340?

JulietVerne
Beginner
3,797 Views

I'm trying to install a game (Palia, which is an MMO in beta testing, for those curious), and it won't open because "the installed version of the Intel graphics driver has known issues, please install the latest or recommended version" - that was the message provided by the game, along with the error message.  (Attached in PNG form below as well)

They provided a link to the Intel website, but all I could do from there was install the Driver Support Assistant, and even after installing that, nothing changed, I still couldn't access the game.

 

Is there a direct way for me to update the driver? Is there something I missed?

 

What do I need to click/download/install, to get this recommended driver?

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5 Replies
Jean_Intel
Employee
3,784 Views

Hello JulietVerne,

 

Thank you for posting in the Intel Communities. We would be more than glad to help you.

 

We understand that when playing the game Palia, the game will not open, and there will be an error message requesting you to update the driver. Before we can further support your issue, we want to confirm the processor/graphics model you have in your system. We see that the game reports it as Intel UHD graphics, but we want to know if you can share more details about this.

 

You also mentioned that you installed the Driver Support Assistant. This tool will help you to automatically detect driver updates in case there are options available. Have you tried to scan your system to check for driver updates?

 

Best regards,

Jean O.

Intel Customer Support Technician


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Supernanny
Beginner
2,025 Views

Hi,

 

I am having exactly the same error message with the same game. Can you help me please?

 

i have installed the intel system support utility and its still no help

 

thanks

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LeonWaksman
Super User
2,014 Views

Hi @Supernanny 

This is an old thread.  Please open a new thread and describe the computer model and the CPU you have installed.

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

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Jean_Intel
Employee
3,727 Views

Hello JulietVerne,

 

We would like to confirm if you were able to check our previous post and gather the information requested. Let us if you require further support.

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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Jean_Intel
Employee
3,694 Views

Hello JulietVerne,

 

We hope you are doing fine.

 

We have not heard back from you, so we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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