How to use Iris (R) Xe Graphics from my Laptop with 3 Monitors

[100janovic]

Hello everyone

Can someone tell me why I have occasional image interruptions on monitors, I adjusted
two monitors to work at 30 MHz, and the third one works at 59 MHz (I can't reduce it to MHz).

Is it even possible to use this graph with 3 Monitors?

Attached is still mine, Graphics Analyze with all the information.

Thanks

[David_G_Intel]

Hello 100janovic

Thank you for posting on the Intel️® communities. To investigate, please share with us the following:

• What is the model of the system?
• Does this happen with Windows 10? (Non-LTSC)
• When did this issue start?
• Do you use any adapters, converters, or docking stations?
• What are the exact resolutions used?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician  

[100janovic]

Hi David

Thanks for your feedback.
I use windows 10.

Docking Station ThinkPad.

Please find attached the text analysis I did with your Software that you sent me.

Thank you for your suggestion.

For me, the problem is only one monitor, sometimes there are image interruptions.

Best Regards

Neven

[David_G_Intel]

Thank you for the update. In this case, the processor does support up to 4 monitors with the resolutions posted on our website:

• https://ark.intel.com/content/www/us/en/ark/products/208662/intel-core-i71165g7-processor-12m-cache-up-to-4-70-ghz.html

This could be limited by the laptop specs and if you're using a dock, that could also modify the video signal. Checking the laptop specs it seems to only have two graphics output ports, please check with the manufacturer the compatibility with the dock and confirm how many monitors are supported. You can also update the graphics driver using the version provided on Lenovo's website, you might need to use a standard (Non-LTSC) version of Windows 10 for the update. Let us know if you have any questions.

Regards, 

David G 

Intel Customer Support Technician  

[TonyJ1]

Hi David, 

Would you please provide information on how to verify or the proper procedure for adding a 4th monitor? 

Running:

Windows 10 on a Dell with a CODi dock

Processor: 13th Gen Intel(R) Core(TM) i7-1355U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s)

Display card: Intel(R) Iris(R) Xe Graphics

Thank you in advance.

[MUC]

The only Dell laptop I can find in the catalog featuring an i7-1355U is the Inspiron 15 3530. This laptop has an HDMI 1.4 port as its only video output. However, the CODi docking stations connect via USB-C, which means that the source device must be able to output video signals via USB-C using DisplayPort mechanisms, so DP++ or ideally Multi Stream Transport (MST). This is not the case with the Inspiron 15 3530. The USB-C port only provides a 5 Gbps data connection, no video.

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician