Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
2,018 Views

I can not use intel "QuickSync" for broadcasting with my OBS

I bought i9-9900K a few days ago.

 

I've been trying to apply quicksync encoding for my OBS broadcasting.

 

1) I made my iGPU enabled with 1024Memory at the BIOS.

2)  I installed the most recent graphic driver and OBS version.

3) I choosed OBS output encoder to "QuickSync H.264"

 

I did my best but when I begin streaming OBS turned off itself. and My system was under over loaded.

 

I tried to use another broadcasting program "Xsplit". but the result was same. Though there was an "QuickSync" option, If I choose and run it, Xsplit changed the encoder from "QuickSync" to "NVENC" automaticaly on encoding.

 

I also reinstalled my operating system (Win10 Pro K).

 

But It still misery.

 

I need a help. Please someone let me know how it works. I really want to use QuickSync technology for my broadcast encoding.

 

 

 

 

0 Kudos
4 Replies
Highlighted
Moderator
159 Views

TG4, Thank you for posting in the Intel® Communities Support. For us to be able to provide the most accurate assistance, We just wanted to check a few details about your system: What is the model of the motherboard? This problem, is it recently? Was it working fine before? Did you make any recent hardware/software changes? Are you using an external video card? If you do please provide the model of it? For this type of scenario we recommend to verify the system requirements of the application, I looked for them and I found a 3rd party web site that describes them, please make sure your computer complies with those requirements: https://www.dacast.com/blog/streaming-video-software/ Also, you can get in contact with OBS support to confirm if there is anything else needed: https://support.streamlabs.com/hc/en-us?gclid=EAIaIQobChMI5IywwaTu3wIV2gQqCh3aMQPKEAAYASACEgIvz_D_Bw... Just to let you know, all the information requested previously will be available is the SSU report, as an option you can run the application and attach it to this post so we can verify your system configuration: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility To attach the file, once you choose "reply", please select the "clip" icon. The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Highlighted
Beginner
159 Views

This computer is totally new one. I assembled 2weeks ago by myself.

 

I have a graphic card "Geforce RTX 2070".

 

Before I use rtx2070, I tested intel UHD 630. It works well (presenting screen well).

 

**

To summarize, my computer is totally new and the Intel graphics card presenting the screen well to the monitor. But Its only make a problem when I use it for encoding on Both OBS and Xsplit. Should I ask this problem to OBS or Xsplit QnA? 

 

This is my system spec.System Spec..PNG

 

 

0 Kudos
Highlighted
Moderator
159 Views

TG4, Thank you very much for letting us now those details. Yes, in this case, since the application works fine when using the Intel® UHD Graphics 630, the best thing to do will be to get in contact directly with OBS or Xsplit support. To try to fix this problem, we recommend to install the graphics driver provided by the manufacturer of the computer, that driver was customized by them to work with your specific platform, the latest version is 24.20.100.6291: https://www.asus.com/Motherboards/PRIME-Z390-A/HelpDesk_Download/ Or also you can try to install the Nvidia graphics driver for your video card, latest version 2019.1.15: https://www.nvidia.com/Download/driverResults.aspx/141906/en-us If the problem persists after that, you can also get in contact directly with ASUS for further technical suggestions: https://www.asus.com/support/ Regards, Alberto R.
0 Kudos
Highlighted
Beginner
159 Views

Hi, the problem it's related to Intel DCH Graphics drivers. The lastest version of Intel Graphics Drivers that works fine with OBS is 25.20.100.6373

The issue it's reported to Intel and have internal case to solve.

 

Uninstall Intel Graphics Driver with DDU and Install 25.20.100.6373

Download here: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=88345

0 Kudos