I cant launch the intel graphics software (install .net desktop runtime error)

[itlogski]

My pc lost power earlier due to a sudden power outage, when it came back, I rebooted my computer, opened the intel software to tune my gpu because I noticed that my fans were running at 400 rpm in the metrics, then I noticed that the tuning option wasn't available that was supposed to be right next to metrics, so I searched it up on google and saw a similar problem in reddit, they recommended using ddu in safe mode to do a clean uninstall of current drivers and proceed to download the latest drivers again or rollback to the previous one, after doing all that, I tried opening my software again to tune the settings then I got this error when I tried to open it, and I've gotten this error ever since, I tried installing the latest version of .net desktop runtime, and tried the version indicated in the error which was 8.0.10 (x64 version), tried restarting a couple of times, tried uninstalling the drivers along with the software to do a clean installation again but still no luck up until now, and I can't seem to find any related problems to mine on google.

[ArielP_Intel]

Hello itlogski,

Thank you for posting on the Intel Communities!

I understand that you have already performed clean installation and implemented DDU. To better assist you in troubleshooting, could you please provide the model of your graphics card?

Looking forward to your response!

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello itlogski,

Thank you for posting on the Intel Communities!

I understand that you have already performed clean installation and implemented DDU. To better assist you in troubleshooting, could you please provide the model of your graphics card?

Looking forward to your response!

Ariel P.

Intel Customer Support Technician

[itlogski]

The model of my GPU is the Intel Arc B580, and I actually resolved the issue yesterday by restoring my system to a previous restore point, because after the ".NET Desktop Runtime" problem, I couldn't find the Intel graphics software from the Intel folder even after downloading the newest or even older versions of the driver and booting into safe mode each time I have to uninstall using DDU. The option to install the software manually from the driver installer was gray and I couldn't click it, so I was stuck with no way of downloading the software besides the installer, So I tried a solution from reddit, which told me to extract the files of the driver installer using 7-Zip and to find the installer of the graphics software manually, and that fixed my problem. Btw, I also noticed that my tuning tab still disappears from time to time on the newest WHQL driver, so I do have to reinstall every time that happens. Sorry for my late reply, and thanks for answering.

[VonM_Intel]

Hello, itlogski.

No problem at all, and I'm glad to hear you managed to resolve the issue. Restoring your system to a previous restore point was a smart move. It's great that you found a solution on Reddit to manually extract the driver installer files using 7-Zip and locate the graphics software installer.

Regarding the tuning tab disappearing on the newest WHQL driver, it sounds like a recurring issue. Reinstalling the driver each time can be a bit of a hassle. How frequently does the tuning tab disappear on the newest WHQL driver? Have you noticed any specific actions that cause the tuning tab to disappear? This can help me gather more detailed information about your experience and potentially identify any underlying issues or patterns.

If you encounter any more issues or need further assistance, feel free to reach out.

Best regards,

Von M.

Intel Customer Support Technician

[itlogski]

As of now, I've updated to the new drivers (6632) and I haven't really had an issue with the tuning tab since then. On the previous WHQL Driver, the first time it disappeared for me was after a power outage and when my pc died due to lost of electricity. That's when I encountered a problem reinstalling the graphics software and it not opening even after reinstalling due to the .net desktop runtime error. After fixing the .net error, when the software finally opened, the tuning tab from the Performance section was missing again, and I think reinstalling it using 7-zip was the only thing that worked for me, since it was also hard to reinstall the software using Intel's driver installer which included the software. (The option was always blank to reinstall the software even though I had it deleted completely using the uninstaller and I've also tried completely wiping the drivers using DDU to reinstall it including the software but also didn't work) Sorry for my late reply and I can't really explain it that well.

[ArielP_Intel]

Hello itlogski,

I just wanted to follow up on my colleague's previous message from a few days ago regarding the tuning tab issue with the newest WHQL driver. I haven’t heard back from you yet, so I wanted to check in and see if you've had a chance to test the steps mentioned or if you're still encountering the same issue.

If you need any further assistance or clarification, feel free to reach out.

Best regards,

Ariel P.

Intel Customer Support Technician

[itlogski]

I haven't had the same issue since then after updating to the new drivers

[ArielP_Intel]

Hello itlogski,

That's good to hear! I'm glad that the issue has been resolved with the new driver update. With that said, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Ariel P.

Intel Customer Support Technician