I crash a little less with BAR off

[thenetking]

Chrome tabs crash while pc is at 3% cpu 30% ram. My 10 year old build runs better in ways. I've spent months trying to rule things out.

I'm currently running 1 hdmi and 2 display ports to avoid a display port->hdmi adapters. I've DDU'd and reinstalled just about every driver update. My motherboard manufacturer said put it on blocks to check for ground issues. I've tried 1 stick of ram at a time. I've reinstalled games on secondary drives and tried an old install of window.

Most games crash within an hour, others crash sooner. I've tried running fans at 100% and closing just about everything. HBOmax tabs crash often and seem to increase the chance of freezing and rebooting. I was just editing wordpress for work and the tab crashed which lost a bunch of work. I had 7 tabs open as wordpress crashed after rebooting due to Rust crashing as it finishes loading.

Several Application crashes or blue screens have been related to graphics or "gpu internal memory" etc. Most crashes seem to be graphics related where most things work but the screens are black or artifacts. My bios screen was only loading behind the mouse cursor after a recent freeze and reboot.

Are there methods of determining if my gpu is bad? Do I just have to wait till I can invest in another gpu? Anyone purchased a decent alternative?

[Hugo_Intel]

Hello thenetking

Thank you for posting on the Intel Communities. I will be glad to assist with this issue I know it can be frustrating to be experiencing constant crashes and freezes and not to be able to use your system properly.

We would like to get your system configuration and GPU model so we can troubleshoot accordingly, please create and attach a log file from the Intel® System Support Utility so we can get the information.

I see that you experiencing different crashes and freezes, Do all of them end up in a BSOD? It would be useful if you could share the dump files after a crash or BSOD to get more details of what is causing the crash you can get the files from C:\Windows\minidump, you will need to add them to a .zip file in order to attach them to the forum.

In addition, a good test that can help us determine if this is a GPU issue will be to check if a crash happens on your BIOS screen, if it happens it might be something else going on since the BIOS does not use the Intel driver.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

Thank you for responding. The only alert I received was about not responding yet.

I attached the files you mentioned, thank you for offering to analyze them.

Most crashes are just dead video. I can still hear audio which plays till the song/video/file ends, at which point it does not advance to the next one. While the video is dead I can turn numlock on and off but ctrl alt del etc does not do anything. I've tried a ctrl alt shift windows + B or something I saw mentioned about rebooting video but never noticed anything.

There have been a few BSODs and I think they referred to video memory. I have a photo of one or two somewhere but cannot locate atm.

The newest one is a black chrome screen which stopped being solid black when I ctrl f4'd the weather.com tab that caused it, at which point it started flashing as the mouse moved till I closed that whole window. This happened to be on my primary screen.

My issues were much worse when I was using a DP -> HDMI adaptor to run a 4th screen. It was also worse before installing EVGA Eleet X1 to force the fan into higher speed. I did not locate the ARC ability till after Eleet and now it doesn't seem like ARC does anything so I force the fan before loading a game or video editing.

Last night was the first time I've seen video ram go above 50%. It made it to 70% before the game Rust crashed as it finished loading. Attempting to run a Rust local server allowed me to load into the game once and then it would crash every single time it finished loading. It seems to crash when video ram is exceeded. But I don't understand how my 10 year old PC with a 980TI pretty much smokes this build outside of 4k. My friend plays rust on a potato and laughs at my $3k Intel experiment build.

One of the files I attached is my BIOS telling me something has changed. It's like this almost every morning whether I put it to sleep or not the night before. This only seems to happen with the intel card. There was one instance where my screens were all black after soft-rebooting from a crash, but then I wiggled the mouse and the mouse cursor revealed the standard bios post screen. That was the only BIOS related crash issue.

Thanks again

[Hugo_Intel]

Hello thenetking

Thank you for sharing the information. We will need to check the minidump files that you shared to look for possible issues, however, I would like to recommend the following troubleshooting steps first:

1. First, let's update the driver to the latest version, I see you are using 31.0.101.4644, so use Display Driver Uninstaller to uninstall that version and then update to the latest 31.0.101.4676. In addition to this let's also reset your BIOS to default settings so we can continue to work troubleshoot with the system in its default state.
2. Reseat the GPU on its PCIe slot and make sure it is well seated, and make sure the power cables are properly connected as well. Taking into consideration the system crashes when using different apps or games, please also let us know your PU male and model and if possible test a different one as well.
3. Check if the same issue can be reproduced when using just one single monitor, and if possible try using different cable from the ones you already have to discard any type of cabling issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

Thank you. I did not see any mention of an update from the Intel software.

I set BIOS to default and reseated GPU. Rust still crashed on load.

I DDU'd and updated the driver. Everything runs way smoother and Rust loaded.

Because it was actually running, I tried turning the graphics quality up. I clicked the slider to move it and the game crashed, my chrome windows turned black and ArcControlAssist.exe crashed in the event log. I reloaded Rust with the settings up and it crashed on load like usual but so did arccontrolassist again which I have not seen before.

I'll keep trying things. Thanks, this driver feels much better so far

[Hugo_Intel]

Hello thenetking

Is it possible for you to test a different PSU? Taking into consideration the crashes happen when the GPU is under load it might be worth testing another power supply. Also, let us know the make and model of the one you currently have.

Were you also able to check if the same crashes happen with a single monitor and testing different cables?

Best regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello thenetking

I wanted to check if you had the chance to test a different PSU on your system and if the same issue still happens. also, please share with us the make and model of your current PSU.

In addition, let us know if you also had the chance to test one single monitor and different cables.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

Hey, sorry for the delay, I've been meaning to get back to you.

I am using a corsair RM1000x PSU.

So I currently have my computer on blocks again and I have not crashed in a few days which is about 10 times longer than usual without an incident. I've seen a few things flash black for second but I'm being pretty hard on it today as I try to make it crash while also getting work done.

I may have caught onto whats going on. The last time I put my motherboard on blocks, I had it vertical because I did not have space on my desk. Now I have it horizontal and I'm not crashing. But I was still crashing the last time I broke it down.. I'm wondering if my GPU is sagging enough when the motherboard is vertical.

I have work to catch up on while it's not crashing. Once I catch up in a few days I plan on trying to get it to crash again by going vertical with the motherboard again.

Thanks again for your help. You've helped me have a better idea which direction to go.

I'll report back in a few days. Feel free to close this if that works and I'll make a post about what I discovered when I get a chance?

[Hugo_Intel]

Hello thenetking

Thank you for letting us know. understand you have some work to do, if you think you can get back to us within a week or so we can leave this thread open for a few days so we can continue assisting you with this, so please let us know.

In the case of the motherboard, I would like to get, if possible, a picture of how the setup is mounted when it crashes and when it does not crash (vertical and horizontal motherboard) so we can have a better understanding and might help us understand what might be causing the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

I'm still setup on blocks. I have not changed my configuration.

I'm sitting here with 3 chrome windows open, 1 on each of 3 screens. HBOmax playing on HDMI, Facebook on one DP and resume.io on the other DP. I wasn't even typing or doing anything and all three screens went black and the audio stopped. Numlock/caps did not respond.

I rebooted and do not see anything in the event logs. The last entries were about 30 minutes before reboot.

Is it possible the intel scanning software will see what might have happened here, or the minidump?

Using only one screen for an extended period of time is very difficult for me. I'd love to find a way around that one.

Thanks

[Hugo_Intel]

Hello thenetking

What exactly do you mean by "setup on blocks"? Could you please elaborate on that? And are the crashes still happening regardless of the motherboard being vertical or horizontal?

We already have minidump files from your precious posts, If you have an updated version you can feel free to attach them since they will give us more information.

I would advise that you also update our latest driver 31.0.101.4826, following the process with DDU to ensure a clean installation.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

I think bench stand is the proper term. My motherboard manufacturer said "put it on block" so I think we were still using cool slang.

I enabled overclocking again to get some work done. I wonder if that might be part of the black screens since it's been forever since this build has run stable. I'll set that back to default and DDU the new driver before asking you guys to dig in more.

I may get a chance to reload windows on a new drive soon. If all seems stable at that point I will attempt standing the bench stand up again which is how it was oriented the last time I broke this build down yet still had major stability issues.

Attached is a photo of my bench stand setup. The red circle is an additional power port that I just realized this board has. It's for SLI or other dual card configurations but apparently pulls some of the load off the 24-pin. I'm going to plug this in asap.

Thanks again

 

[Hugo_Intel]

Hello thenetking

A bench stand sounds more like it, thank you for clarifying that and sharing that picture. It will be better to test the system in its stock mode without any overclocking for any component to make sure the system is as stable as possible, so please let us know once you have the chance to test, including the new driver update and the clean Windows installation in case you can fo that one.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello thenetking

I wanted to check if you have had the chance to reinstall Windows and test the latest driver, please let us know the results or if you still need some more time to perform the tests.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[thenetking]

I'm going to try something a little differently.

I reinstalled my Nvidia 980ti almost 48 hours ago and have not had a single issue.

I installed the Intel 770 in my old computer and saw similar artifacts in the bios screen, and the i5-4670k's onboard graphics plays games better than the 770. I DDU's the nvidia drivers before installing the 770 and the ASUS Z87-PRO motherboard's most recent bios update was 2014 so I guess there is no reBAR support.

I am going to start a new thread for my old PC and upgrade my 980 to something current and stable.

Thank you for your help. You can close this 

[Hugo_Intel]

Hello thenetking

Thank you for sharing the information. We apologize the GPU has not been working as expected and that you continue to experience the same issue even in another system.

I understand you want to close the thread since you will be upgrading to a different GPU, we appreciate your support and please note that we continue improving our Arc GPUs through constant driver updates to make a better and more competitive product out of our hardware.

Best Regards,

Hugo O.

Intel Customer Support Technician.