What computer? Provide manufacturer and model number. Is this a laptop or desktop?
What operating system? If Windows 10, provide the VERSION NUMBER.
What processor? Provide the cpu model number.
New HP Laptop Model - 4AG12UA#ABA
Operating System Windows 10 Home 64 bit - 10.0.18362 ( Release Version of May 2019 update
Processor - Inter Pentium Premium Silver N5000 CPU @ 1.10 GHz
Intel UHD Graphics 605
Intel Detailed Description Page says that the update is supported in the May 2019 update. it is on the valid list of supported products.
Message after downloading and doing the install to Windows is - Operating System not supported when it is on the list that it is
Thank you for your assistance - Bruce