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HHans8
Beginner
4,228 Views

I had intel driver and support installed on my pc, got messaged I need to update to the new one

, so tried to do that, keep getting this message the specified account already exists, then got it unistalled and tried to re-install it but still getting the the specified account already exists message, and cant find driver and support Assistant under apps in Windows, so no idea what to do to get it back.

 

Getting this error when installation fails 0x80070643

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12 Replies
LeonWaksman
Super User
1,188 Views

  1. Uninstall Intel Driver and Support Assistant via Control Panel (if it is still installed).
  2. Delete all old log files from C:\ProgramData\Intel\DSA.
  3. Restart the system.
  4. Go to Download Center and do a fresh install of IDSA. https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

 

Leon

 

 

HHans8
Beginner
1,188 Views

Thank you so much! will try that

HHans8
Beginner
1,188 Views

Tried it didnt work.. 😕 I cant see that the program under control panel or apps, only Intel graphic card and some other programs, but still starts up with windows, when I restart and still saying I need to update Intel Driver and Support Assistant before I can see the 2 new updates it pop up with.

RAJU2529
New Contributor III
1,188 Views

use ccleaner software , delete registry errors files , and then restart the system . then delete the following folders if exist

C:\Program Files (x86)\Intel Driver and Support Assistant\

C:\Program Files\Intel Driver and Support Assistant\

 

restart the windows

HHans8
Beginner
1,188 Views

Still seem to start up when I start the pc, but cant find it under install programs or apps

RAJU2529
New Contributor III
1,188 Views

delete the startup items in the task manager ,

check the following regsitry keys , on right hand side , you will see intel dsa , once find click delete

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

 

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\RunOnce

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\RunOnceEx

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RunOnceEx

 

 

 

HHans8
Beginner
1,188 Views

Thank you! but ehmm that might be over my head to that.. 😕

Leonardo_C_Intel
Moderator
1,188 Views

Hello HHans8 Thank you for posting in the Intel Community. Have you tried to uninstall of Intel® driver and support assistance Intel DSA with the Intel® Driver & Support Assistant Uninstaller? Reference/download link https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller. Once you have uninstall Intel® DSA try to install the Intel® DSA lasted version (https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-). Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
1,188 Views

Hello HHans8 I was checking your case and would like to know if you have any update on the behavior reported. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
HHans8
Beginner
1,188 Views

Hi, sorry I havent had the time to look into it yet cause of the holidays, barley been home, but will try it as soon as possible

Leonardo_C_Intel
Moderator
1,188 Views

Hello HHans8 I was checking your case and would like to know if you have been able to complete the testing. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
HHans8
Beginner
1,188 Views

Hi, finally got it tried and it works, thank you so much for your help

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