I have a graphics driver crashing issue for Valorant. It shows to update the driver.

[atikhasanrohan]

I have a graphics driver crashing issue for Valorant. It shows to update the driver. 

I have tried everything: rolling back to the old driver, then installing the old driver, updating windows, installing new windows, installing the most updated version, and reinstalling the game.

But nothing fixed the issue. Please provide me with a solution for this. 

My PC configuration:

System Model VivoBook_ASUSLaptop X531FLC_S531FL

OS Name Microsoft Windows 11 Home Single Language
Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)

Intel(R) UHD Graphics (Driver Version 30.0.15.1169)
Graphics card:  NVIDIA GeForce MX250 (Driver Version 30.0.15.1169)
Ram 8 GB
BIOS Version/Date American Megatrends Inc. X531FLC.301, 4/21/2020

[RamyerM_Intel]

Hello atikhasanrohan

Thank you for posting in the communities. Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. 

In order for me to assist you, may I please know the specific driver that Valorant wants you to update to? Were you able to play this game before as well in your laptop? Consequently, sharing your SSU logs will allow us to be more familiar with your system configuration and check for possible errors. 

I will be waiting for your reply.  

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello atikhasanrohan

I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello atikhasanrohan

I hope you are doing well. As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician