Hello @RedheadLG
Thank you for posting on the Intel® communities.
Unfortunately, when going to the link provided (https://community.intel.com/t5/Graphics/Intel-Iris-Xe-Issu) we are not able to find information (maybe the thread was moved, see image attached). Could you please double-check and either provide us with the proper link (perhaps a hyperlink) or with the exact subject (title) of that thread?
In addition, based on the image attached, it is not clear the specific issue that you are facing. Could you please provide the following details to check this further?
1- Please elaborate more regarding the specific issues and behavior that you are experiencing. Please also confirm the full game name/title and version.
2- Did this work fine before? If yes, was there any recent hardware or software change (Windows, driver, or game/software updates) related to the point when the issue started?
3- Please provide detailed step-by-step instructions for us to try to replicate this behavior.
If possible, please share a short video showing the behavior.
4- Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
Best regards,
Andrew G.
Intel Customer Support Technician
.png){kind=link}