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Intel graphics software is not showing menu, It only shows that the Intel control library version is not compatible with graphics driver. I already tried redowlanding the graphic drivers multiple times from the intel internet site, I tried every tutorial available (excluding ones using ddu and copying codes from github). Nothing works and It affects games with screen freeze while the game itself is still running.
Procesor: intel i3-1005G1 CPU @ 1.20GHz
Current graphic driver: 31.0.101.2141
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Hey!
Just wanted to share a quick note before we proceed. For 10th Gen and older Intel Processor Graphics, Intel moved these products to a legacy software support model as of July 27, 2022. Going forward, driver updates will mainly focus on critical fixes and security vulnerabilities, with updates released quarterly or as needed.
Would you still like us to continue troubleshooting the issue? If yes, please share the below details so we can check your system configuration.
Regarding the issue itself, could you let us know:
- When did the Intel Graphics Software issue first start?
- Did it work normally before, or did it start after a driver/Windows update?
- Does the screen freeze happen in all games or only specific games?
- Does the game recover after a few seconds, or do you need to restart it?
- Have you noticed any error messages when the screen freezes?
Also, could you run the Intel SSU tool and share the report with us?
Intel® System Support Utility for Windows* (SSU) report, with the Network Adapters option unchecked, that will give us a more complete picture of your current system configuration and help us dig into this further.
Once we have these details, we can narrow down where the issue is coming from.
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Yes I would like to proceed. To answer your questions.
It's difficult to say exactly when it started, because I had this issue for a while, not that long ago it started being more persistent.
When I bought the laptop everything worked, but at some point this issue started to appear, I only tried updating drivers when the screen freeze started happening as frequent as even 1min after opening the game.
I'm not playing a lot of games, just this one (minecraft if that helps). Browser works fine for example.
I need to restart the game to unfreeze the screen.
There are no error messages. I managed to get rid of few issues that intel app and site were showing me, and the only one left is the one with intel control library.
I attached the SSU report below (I hope I unchecked the right thing since there was something called networking)
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