IGPU boosting issue ultra 7 155h

[kob]

Hello,

i have a Lenovo yogai9 with the 155h. The Problem is that the igpu isn´t boosting when i launch a game and just idles at 100-300 mhz. I have ddu the old drivers and installed new ones from the official intel page. I also updated Windows and the bios. The Laptop is in Performance mode. I have attached a few pictures. Any suggestion would be helpful.

[JeanetteC_Intel]

Hello kob,

Thank you for posting in Intel Communities.

Let me check on this for and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello kob,

To proceed with further checking on this issue please help share the important details below:

1. What is the current graphics driver installed?
2. Kindly share where the game(s) were obtained from (Steam, Epic, etc.)?
3. Provide us with the Intel SSU report from your system.
4. Share your Power Supply make and model.
5. Tell us the steps to reproduce the issue (this is very important!).
6. Describe the performance issue as best as you can. Per example: FPS drop when entering ‘x’ or ‘y’ section.
7. Provide screenshots or describe the graphics settings used in-game. Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.
8. Submit CapFrameX capture data (.json files) reproducing the issue. Capture data at least 3 times to define a good performance baseline.

 I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[kob]

Hello,

Sorry for the late respons.

1. current graphics driver is 32.0.101.6874

2. the game (Overwatch) is on Steam

3. attached

4. the Laptop is a lenovo Yoga 7 2-in-1 14IML9

5. the device is in standard condition. i just launched the game and see with msi Afterburner or HWinfo that the gpu is at 300 mhz or something like that. eventhough it should go up to 2000mhz or something like that. Settings in overwatch are low on 1440p (also tried 1080p)

6. generell low fps (see point above)

7. attached

8. attached

thank you in advance

[JeanetteC_Intel]

Hello kob,

Thanks for the detailed information - no worries about the response time!

Since this is an OEM system, we'll provide troubleshooting support, but you may need to contact Lenovo if our steps don't resolve the issue.

Please try these steps first:

1. Install all pending Windows Updates
2. Update to Intel Graphics Driver 32.0.101.8135 (use DDU to uninstall the current driver first)
3. Set Windows power settings to High Performance
4. Keep the laptop plugged in while gaming
5. Monitor temperatures during gameplay

I'll review your logs and provide additional recommendations soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kob]

Hello,

i followed ur advice fps is a bit better but clockspeed is the same. I made 2 new json capture files with the new driver and attached them. Also it is a bit annoying that i cant upload the json files as is here and need to convert them to txt files.

Best regards

[JeanetteC_Intel]

Hello kob,

Thank you for the files - .txt format works fine. I still need the Overwatch settings screenshot to continue the investigation. Please send when possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kob]

Hello, i attached the requested files.

[JeanetteC_Intel]

Hello kob,

Thank you for submitting the requested documentation. I'll conduct a thorough analysis and respond with findings when available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kob,

Our investigation into this matter is still in progress. To proceed further, I'll need the additional details listed below:

1. Is the issue happening with Graphics API set to DX12?
2. Turn Off the Vsync in game to see if the issue still persists
3. Enable Hardware-Accelerated GPU Scheduling.
4. Get the Game's patch details in which the issue is seen.
5. have you tried contacting Blizzard entertainment (game developer) on the issue?
6. Please share link to download the Overwatch since Steam only has Overwatch 2.

I look forward to your response so we can continue with the investigation.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kob,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kob,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician