INTEL 610-630 cannot work with DP 1.1 to VGA/HDMI Adapters

[manolisfrou]

Hello

I am working for a wholesale company in Greece. We import several products like signal converters from dp to vga / dp to hdmi etc

Some of these adapters are compatible with DP 1.1 and some other with DP 1.2

After lot of searching with our customers , we noticed that

All the DP 1.1 adapters (to vga or hdmi) are not compatible with UHD 610 - UHD 630 embedded graphics

In this case we suggest DP 1.2 adapters to vga or hdmi..

Somehow the above embedded chipsets cannot accept DP 1.1

Is it a known problem ? Is there a configuration on bios side about this compatibility?

Thanks in advance

[Jean_Intel]

Hello manolisfrou,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

For this problem, we would like to inform you that Intel does not recommend using any kind of adapters and can not guarantee 3rd party products/adapters will work as expected.

However, you can try the following:

• Use a direct connection with a single cable that has the same connection type on both ends (HDMI to HDMI, DP to DP, etc.).
• Check the display cable to ensure the cable is good and that it isn't the source of the display problem.
• Update the graphics driver to the latest version. Contact your system manufacturer to check if there is a graphics driver update available for your system.
• Check if Windows* and your BIOS is up to date. Check with the system manufacturer to see if updates are available for your system.
• Install the latest generic graphics driver released by Intel from the Download Center.

If the issue persists, it is possible that the adapter is not supported by the controller. In that case, you'll need to contact the adapter manufacturer for possible workarounds.

Best regards,

Jean O.

Intel Customer Support Technician

[Hugo_Intel]

Hello manolisfrou

I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

Best Regards,  

Hugo O. 

Intel Customer Support Technician.