Intel® Arc™ &; Iris® Xe Grafik - WHQL - Windows* installiert nicht

[GunterSchaumburg]

Hallo,

Intel® Arc™ &; Iris® Xe Grafik - WHQL - Windows*  wird nicht installiert. Beim Klick auf "Installieren" oder "Alle Installieren" passiert nichts.

Dieser Treiber wird seit Wochen unter meinen Updates angezeigt. Es gab bis jetzt keinerlei Probleme mit allen anderen Updates.

MfG

Gunter Schaumburg

[Jean_Intel]

Hello GunterSchaumburg,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We would like to request further system details for your PC. Please, create a system report using the Intel®️ System Support Utility (Intel®️ SSU).

• Download the Intel SSU
• Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan: click "Next"; then "Save."

To solve this problem, you can try the following:

• Please make sure you are using Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer) browsers.
• Option 1
  • Open the add or remove the programs control panel from the Windows Start menu.
  • Locate and select Intel® Driver & Support Assistant in the list of installed applications.
  • Click or tap the Modify button.
  • Accept the User Account Control prompt.
  • Click or tap the Repair button to repair your Intel® DSA installation.
• Option 2
  • Uninstall Intel® DSA via Control Panel.
  • Restart the system.
  • Download the latest version of Intel® Driver & Support Assistant.

Best regards,

Jean O.

Intel Customer Support Technician

[GunterSchaumburg]

Hallo,

Systeminformationen... siehe Anhang! (System_Support_Utility.txt)

Intel®_Driver_&_Support_Assistant -> Reparieren läuft auf fehler. siehe Anhang! (Intel_Treiber-und_Spport-Assistent_(Reparieren).jpg)

Protokill dazu siehe Anhang! (Intel®_Driver_&_Support_Assistant_20230627140023.log)

Ich habe auch einmal den Intel®_Driver_&_Support_Assistant deinstalliert, durchgestartet und neu installiert. Dabei tritt kein Fehler auf. Es bleibt jedoch bei den bschriebenen effeckten.

Kann ich noch weitere Tests oder Installationen vor nehmen?

MfG

Gunter Schaumburg 

[Jean_Intel]

Hello GunterSchaumburg,

Thanks for the information provided.

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Since the problem remains, we would like to recommend you try the following:

1. If Intel® DSA will still not install or errors about missing files are seen, utilize Intel® DSA Uninstaller.
2. Download the latest version of Intel® Driver & Support Assistant.
3. If an error message This feature you are trying to use is on a network resource that is unavailable appears while installing the IDSA, proceed to step 4.
4. Download the latest supported Visual C++ file using this link.
5. Latest supported Visual C++ Redistributable downloads | Microsoft Learn
6. Delete all the existing VC runtime.
7. Re-install the latest supported Visual C++.
8. Install the latest Intel® Driver & Support Assistant.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello GunterSchaumburg,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Hugo_Intel · Accepted solution]

Hello GunterSchaumburg

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best Regards, 

Hugo O.  

Intel Customer Support Technician.