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I have used this utility for several years and am now getting an error when I try to run it despite it reminding me constantly that I have an update to apply. The error states "Sorry, something went wrong while trying to scan"
I have tried the fixes shown here https://www.intel.co.uk/content/www/uk/en/support/articles/000034495/software.html?wapkw=intel%20dsa%20error&erpm_id=9516885 but they have not resolved the issue.
I attach the files that it generated when i last ran it - can you tell me how to make this work, or even just tell me which driver I need to update?
Link copiado
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- Clear the Internet Browser cache.
- Uninstall the currently installed Intel DSA. There is special DSA Uninstaller. Using it gives better results than uninstalling function in Control Panel.
- Install the latest Intel DSA: Version: 20.4.17.5 of Intel DSA .
Leon
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OK, I have just down all that you suggested and it didn't do anything - exactly the same error 😞
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What firewall are you using and are you blocking any ports?
IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).
Doc
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I am using Kaspersky but checking shows that it has full access - I have also tried with Firewall turned off, same result 😞
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Are you using any other type of protection, like cloud protection? In what country are you located?
Doc
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no there protection other than Kaspersky which takes over from Windows Defender and Windows Firewall therefore when Kaspersky shut down PC is wide open - not a good thing 😞
I am in UK, though that shouldn't make a difference?
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Yes, sometimes the location is importent. However, I think this time it is not.
To get information on your configuration, Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
In the meantime, provide your processor model number, and we can steer you to the appropriate graphics driver.
Doc
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The processor is an old one :(, I updated the 4600 driver earlier today to see if that is what was required, but IDSA still says that there is an update needed.
Processor - Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
I have attached the file also
Fingers crossed this will help you identify the issue and I can get the right update file 🙂
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That processor is not that old. I have three machines running an i7-4771.
You are up-to-date on W10 1903. And, you are up-to-date on the Intel 4600 graphics.
I do not see anything unusual, but maybe the Intel support engineers can find something or help.
Are you a desktop? I noticed that you have both amd and Intel graphics. Are they both available concurrently?
Doc
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Also, here is the liok for your processor and its graphics:
Doc
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One of the users have reported that BitLocker encryption, blocked the Intel DSA operation. So if your drive is encrypted, turn BitLocker OFF an see if this helps.
Leon
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thanks chaps - i don't have bitlocker installed on the desktop (which this machine is).
guess I will need to wait on Intel picking it up.
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One more thing - Are you running with the browser extension "EASE"? If so, disable it.
Doc
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Not using Ease (whatever that might be :)) - I have actually done a reinstall of Windows 10 last night and cleared the cache in the browser and regrettably the issue remains 😞
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EASE - EASE (Encrypt All Sites Eligible) in the HTTPS Everywhere browser extension. It was just a stab in the dark.
Doc

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