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IMorr5
Beginner
275 Views

INTEL Driver and Support Assistant error

I have used this utility for several years and am now getting an error when I try to run it despite it reminding me constantly that I have an update to apply. The error states "Sorry, something went wrong while trying to scan"

 

I have tried the fixes shown here https://www.intel.co.uk/content/www/uk/en/support/articles/000034495/software.html?wapkw=intel%20dsa... but they have not resolved the issue.

 

I attach the files that it generated when i last ran it - can you tell me how to make this work, or even just tell me which driver I need to update?

 

 

0 Kudos
15 Replies
LeonWaksman
Super User
166 Views

  1. Clear the Internet Browser cache.
  2. Uninstall the currently installed Intel DSA. There is special DSA Uninstaller. Using it gives better results than uninstalling function in Control Panel.
  3. Install the latest Intel DSA: Version: 20.4.17.5 of Intel DSA .

 

Leon

 

 

 

IMorr5
Beginner
166 Views

OK, I have just down all that you suggested and it didn't do anything - exactly the same error 😞

AlHill
Super User
166 Views

What firewall are you using and are you blocking any ports?

 

IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

 

Doc

IMorr5
Beginner
166 Views

I am using Kaspersky but checking shows that it has full access - I have also tried with Firewall turned off, same result 😞

 

AlHill
Super User
166 Views

Are you using any other type of protection, like cloud protection? In what country are you located?

 

Doc

 

IMorr5
Beginner
166 Views

no there protection other than Kaspersky which takes over from Windows Defender and Windows Firewall therefore when Kaspersky shut down PC is wide open - not a good thing 😞

 

I am in UK, though that shouldn't make a difference?

AlHill
Super User
166 Views

Yes, sometimes the location is importent. However, I think this time it is not.

 

To get information on your configuration, Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

In the meantime, provide your processor model number, and we can steer you to the appropriate graphics driver.

 

Doc

IMorr5
Beginner
166 Views

The processor is an old one :(, I updated the 4600 driver earlier today to see if that is what was required, but IDSA still says that there is an update needed.

 

Processor - Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

 

I have attached the file also

 

Fingers crossed this will help you identify the issue and I can get the right update file 🙂

AlHill
Super User
166 Views

That processor is not that old. I have three machines running an i7-4771.

You are up-to-date on W10 1903. And, you are up-to-date on the Intel 4600 graphics.

 

I do not see anything unusual, but maybe the Intel support engineers can find something or help.

 

Are you a desktop? I noticed that you have both amd and Intel graphics. Are they both available concurrently?

 

Doc

 

AlHill
Super User
166 Views

LeonWaksman
Super User
166 Views

One of the users have reported that BitLocker encryption, blocked the Intel DSA operation. So if your drive is encrypted, turn BitLocker OFF an see if this helps.

 

Leon

IMorr5
Beginner
166 Views

thanks chaps - i don't have bitlocker installed on the desktop (which this machine is).

 

guess I will need to wait on Intel picking it up.

 

AlHill
Super User
166 Views

One more thing - Are you running with the browser extension "EASE"? If so, disable it.

 

Doc

 

IMorr5
Beginner
166 Views

Not using Ease (whatever that might be :)) - I have actually done a reinstall of Windows 10 last night and cleared the cache in the browser and regrettably the issue remains 😞

AlHill
Super User
166 Views

EASE - EASE (Encrypt All Sites Eligible) in the HTTPS Everywhere browser extension. It was just a stab in the dark.

 

Doc

 

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