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INTEL UHD GRAPHICS 620 crash/freezes computer

Yassine00
Beginner
‎04-30-2025 09:20 AM
435 Views

My Laptop started freezing randomly lately I ve tried everything but nothing worked , until I found out that my pc works fine when I disable the intel uhd graphics 620 driver.

Even tho it works fine but I cant use a lot of programs and games and even my browser lags when I enable graphic accelerating.

please I need help.

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DhannielM_Intel
Moderator
‎05-01-2025 11:59 PM
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Hi Yassine00, 


Thank you for posting in the community. I want to set expectations regarding your situation. Since you are using a laptop, it may be an Original Equipment Manufacturer (OEM) model. If that's the case, I can only offer general troubleshooting advice. If the issue persists after trying these steps, I recommend contacting your OEM for further assistance.


To help us investigate the freezing issue on your laptop, I have a few questions:


  1. Could you provide the exact model of your laptop?
  2. What troubleshooting steps have you already completed?
  3. Has a clean installation of the graphics driver been part of your troubleshooting process?
  4. Have you used Display Driver Uninstaller to completely remove the graphics driver before installing a new one?
  5. Does the system freeze even when your laptop is idle?
  6. Have you checked if overheating might be causing the freezing issue?
  7. Do the fans on your laptop become quite noisy after prolonged use?
  8. When was the last time you cleaned your laptop?
  9. Have you contacted your laptop manufacturer for further assistance?


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
‎05-06-2025 05:59 PM
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Hi Yassine00,


I hope you've had a chance to go through the questions I shared. When you have a moment, please let me know so we can plan the next steps to resolve this matter efficiently.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
‎05-11-2025 08:25 PM
284 Views

Hi Yassine00,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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