Metin2 (GameForge) requirements: Windows 10, 1GB VRAM, 2GB ram memory, 6GB storage and a 7th intel generation (i3,i5,i7).
My laptop: HP Envy360 15m-ed1013dx, 256GB storage, 8GB ram memory, 1GB VRAM, Intel core i5-1135G7, Intel Iris Xe Graphics, 1920x1080 resolution, Windows 10 20H2.
My problem es that when I'm playing, the game freezes, then the complete laptop screen freezes, then it turns off for 2 seconds, when it turns on, the game is completely white without responding, then crashes.
I look out at the Windows event viewer, the issue is caused by Igdumdim32.dll, a user mode driver for Intel Graphics.
Name of the application with errors: metin2client.exe, versión: 0.0.0.0, time stamp: 0x5e706fae
Name of the module with errors: igdumdim32.dll, version: 22.214.171.12430, timestamp: 0x5fc1903d
Exception code: 0xc0000005
Error displacement: 0x0000b122
Application path with errors: C:\Program Files (x86)\metin2\es-ES\metin2client.exe
Module path with errors: C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim32.dll
I updated the drivers to the last DCH 10 update (the problem happens with the recommended drivers from HP and every recommended update from Intel)
I contacted the game support but I haven't receive any answer, I contacted HP support but I have to pay money to recieve special assistance... the problem is caused by a Intel driver that is supposed to work, the computer is new, released at september or october, I payed a lot of money for this and the drivers from the new Intel Iris Xe are failing.
I attached the SSU report.
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