Illegal instruction with Intel GPU driver

[TwoPlan]

I'm using an Acer Swift 1 laptop (cpu Intel Pentium Silver N6000) with Windows 11 22H2 and latest updates.

Starting any Linux X11 app via WSLg is not possible. The system reports the Intel GPU driver with "Illegal instruction at address 0x7f26b2a00c5c" message to the log.

The issue happens with driver 30.0.101.1994 as well as with latest version 31.0.101.3729/31.0.101.2114 from 10/20/2022.

Reported more details to Microsoft too, please take a look at the Github #877 thread.

Attached is the output from Intel system support utility.

[Maosheng]

Hi Jean,

Thank you so much for letting me know such a piece of wonderful news on Thanksgiving day that my new intel 11 NUC, which is released in Q1'22, has already become a legacy device with limited support since Q3'22.

I'm so grateful for your professional instructions to push us back to the Linux community to ask for help with a Windows issue.

I will definitely recommend Intel products to my friends because Intel never lets us down.

Happy Thanksgiving,
Maosheng

[Jean_Intel]

Hello @TwoPlan and @Maosheng,

I hope you are doing well.

I would like to let you know that after further reviewing this matter. We can confirm that the debug team has been working on this and is working towards a Q1 2023 release.

Best regards, 

Jean O.  

Intel Customer Support Technician

[TwoPlan]

Thanks @Jean_Intel for giving us hope, we are eagerly awaiting your results!

[Jean_Intel]

Hello TwoPlan.

I appreciate your comment.

Since the Debug team is still working on the New release, it may take a while to be available. I would like to confirm whether or not you agree to close this thread.

Best regards, 

Jean O.  

Intel Customer Support Technician

[TwoPlan]

Thanks Jean,

I would be in favor of leaving the thread open until we have a result. This thread is connected to the related Microsoft WSLg github issue #877. Future searches for this problem would be simplified.

If I can assist in any way, such as testing beta versions on my system, please let me know.

[Jean_Intel]

Hello TwoPlan,

Thanks for your post.

Let us further look into this and we will get back to you at our earliest convenience.

Best regards, 

Jean O.  

Intel Customer Support Technician

[rap7mb5h]

Hello Intel.

I would like to report this same issue seen on a Lenovo IdeaPad 1i (14" Intel), part number 82LV003YUS, with an Intel Celeron N5100 Processor (another Jasper Lake variant).

https://www.lenovo.com/us/en/p/laptops/ideapad/ideapad-100/ideapad-1i-gen-7-(14-inch-intel)/82lv003yus

This machine shipped with graphics driver 31.0.101.1999 (7/5/2022).

Please note DSA offers version 31.0.101.2115 (11/16/2022), however when this version is installed, the screen never wakes up after the laptop resumes from sleep, making that version unusable on this laptop.

As an aside, I must mention I was exceptionally disappointed to find out that while Lenovo manufactured this laptop on 1/15/2023 (less than three weeks ago), Intel moved its graphics drivers to legacy support on 7/27/2022. I understand times are tough at Intel now, but I do not understand how "legacy" is appropriate for this product's support.

Please keep us updated on when we can expect Intel to support Windows 10/11's WSLg (the best new Windows feature in years) on Jasper Lake machines.

Thank you!

[Jean_Intel]

Hello TwoPlan,

We appreciate your patience on this matter.

We would like to inform you that we are continuing progress regarding this matter, and we are hoping to see a release soon.

We are considering closing this thread to void duplicate efforts on our end; however, we would like to confirm if you agree to close this thread.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello @rap7mb5h.

Thank you for posting on the Intel️® communities. 

Please submit a new question on the graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue. If you'd like, you can try my suggestions from this thread.

Best Regards,

Jean O. 

Intel Customer Support Technician

[rap7mb5h]

Hello @Jean_Intel. I am having the exact same issue as this thread: due to a bug in the Intel graphics driver, Jasper Lake chips cannot run Microsoft’s WSLg. As linked in this thread, there is a GitHub issue filed with Microsoft for this issue, but since the problem is in the driver, Intel needs to fix it.

Please let us all know when Intel will make the release that fixes this fatal bug. I do not see any suggestions in this thread for working around the issue. (If you are referring to the issue of waking from sleep, seen in the most recent driver offered by DSA, which Maosheng also mentioned, and there is a workaround, please point us at the solution.)

I cannot speak for TwoPlan, but I believe this thread should be kept open until the Jasper Lake WSLg problem is resolved.

Thank you!

[Jean_Intel]

Hello rap7mb5h,

Thank you for the response.

We understand that you recommended we should keep this thread open until the problem is solved. Also, we are waiting for the thread owner to check whether or not the OP agrees to close this thread.

Best Regards,

Jean O.

Intel Customer Support Technician

[TwoPlan]

Hello @Jean_Intel and all readers,

like I wrote on 12-17-2022, please let the thread open until there is a solution for our reported problems.

Thanks Jean O, we are looking forward to the new release on the horizon!

[TwoPlan]

Reported Jasper Lake systems within this thread so far:

---

system	        	type	cpu			            issue
---------------------------------------------------------------------------------
Intel NUC 11	   desktop	Pentium Silver N6005	WSLg
Acer Swift 1 	   laptop 	Pentium Silver N6000	WSLg + black screen on resume
Lenovo IdeaPad 1i  laptop	Celeron N5100   	   	WSLg + black screen on resume
HP Tablet 11	   tablet	Pentium Silver N6000	WSLg + black screen on resume
​

---

[Jean_Intel]

Hello TwoPlan,

Thank you for your response. We appreciate you took the effort to list the affected system reported so far.

As you have requested, we will keep this thread open until there is a solution for our reported problems.

Best regards, 

Jean O.  

Intel Customer Support Technician

[wesseli]

Das gleiche Problem besteht auch beim Geekom MiniAir 11 mit dem folgenden System. 

Können Sie uns sagen, wann der Fehler mit einem neuen Treiber behoben wird? 

(EE) 39: /usr/bin/Xwayland (_start+0x25) [0x55d7f8bf8265]
(EE)
(EE) Illegal instruction at address 0x7f2c6d800c5c
(EE)
Fatal server error:
(EE) Caught signal 4 (Illegal instruction). Server aborting

CPU: Intel Celeron N5095 (4) @ 1,996 GHz (Alder Lake) mit Windows Intel(R) UHD-Grafiktreiber  31.0.101.2115 und WSLg

WSL-Version: 1.1.3.0
Kernel-Version: 5.15.90.1
WSLg-Version: 1.0.49
MSRDC-Version: 1.2.3770
Direct3D-Version: 1.608.2-61064218
DXCore-Version: 10.0.25131.1002-220531-1700.rs-onecore -base2-hyp
Windows-Version: 10.0.22621.1413

Prozessor Intel(R) Celeron(R) N5095 @ 2.00GHz 2.00 GHz
RAM 32,0 GB (31,8 GB verwendbar)
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor

Edition Windows 11 Pro
Version 22H2
Betriebssystembuild 22621.1413
Windows Feature Experience Pack 1000.22639.1000.0

[rap7mb5h]

While I am very disappointed in the amount of time to took to receive a fix for this issue, I can report driver version 31.0.101.2121 available at https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html fixes the WSLg and wake from sleep issues for my Lenovo Ideapad 1i with a Jasper Lake Intel Celeron Processor N5100.

Thank you, Intel!

[TwoPlan]

---

@rap7mb5h wrote:

While I am very disappointed in the amount of time to took to receive a fix for this issue, I can report driver version 31.0.101.2121 available at https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html fixes the WSLg and wake from sleep issues for my Lenovo Ideapad 1i with a Jasper Lake Intel Celeron Processor N5100.

Thank you, Intel!

---

Thanks @rap7mb5h for the tip!

I can also confirm that the new graphics driver 31.0.101.2121 fixes both reported issues on my Acer Swift 1 SF114 laptop.

Kudos to everyone who contributed to this thread, thanks to Jean O and the Intel support team.

The thread can be closed and marked as solved IMO.

Happy Easter!