Installation failed with error code 1000 after tried to update driver

[rmdhakbar]

my device is lenovo LOQ with i7 13620h, i got a problem when im trying to update my intel graphic driver, i always got Installation failed with error code 1000 this message. i tried update 4 times its keep gave me the same error code. my driver version right now is 31.0.101.4255 and i want to update to 32.0.101.6737

[RandyT_Intel · Accepted solution]

Hi @rmdhakbar,

Please disregard the error message on the IDSA. We can proceed with manual installation. Currently, we are on graphics driver version 32.0.101.6739. To obtain this version, download the driver and follow the instructions in the article "Windows Update keeps rolling back the graphics device drivers to an older version." If you encounter any challenges during this process, please let me know so we can schedule a remote assistance session. Provide me with your preferred time for a callback, and once you need a callback, update me here so I can gather your personal information via email. I look forward to your response.

Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system. 

Regards,

Randy T.

Intel Customer Support Technician

[rmdhakbar]

im sorry for the late update

thank you for you help, its actually work on me, but i still do not understand which part made my previous update failed. it is because i checked the clean installation or because i didnt pause the windows update. i have a couple a question so in the next update im not gonna face this same problem

1. right now i pause my windows update for about 2 weeks, till when i keep my windows pause their update?

2. i saw couple a video that recomend me to always check the clean installation on every update it is true or not? 

thanks

[RandyT_Intel]

Hi @rmdhakbar,

Thank you for your update, and I'm glad to hear that the solution worked for you. Let me address your questions to help ensure smooth updates in the future:

1. It's important to keep Windows Update turned on once your driver is fully updated. Windows patches are crucial for security updates and system stability. We only temporarily disable it during troubleshooting to prevent conflicts with driver detection. I recommend resuming Windows updates now to keep your system secure and reboot the system then check if issue is fully resolved.
2. Performing a clean installation can be beneficial, especially if you're experiencing issues with previous drivers. However, it's not always necessary for every update. If your system is running smoothly, a standard update should suffice. Use clean installation primarily when troubleshooting or resolving specific driver issues.

If you have any more questions or need further assistance, feel free to reach out.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @rmdhakbar,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @rmdhakbar,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician