Intel 11th-14th Generation Gen Processor Windows Driver

[CRogerBlair]

First, I apologize for not replying to your requests for more information; I tried, but your email server always blocked my emails from “crogerblair@hotmail.com”. I don’t understand why (and I’d appreciate it if you could tell me why it happened), but there was nothing I could do about it, so I’m trying again using “c.roger.blair@gmail.com.” Please use the Gmail address.

My problem is that the “Intel 11th—14th Generation Gen Processor Windows Driver won’t update. When I run the Driver and Support Assistant, the driver shows up in the listing. When I click the Install button, the progress bar reaches about 90%, then the installer disappears, and D&SA starts over again in some kind of loop. The only way to stop the loop is to close the browser tab. (I use Firefox.) When I restart D&SA, I find the following entry:

 (see attachment)

The same thing happens when I run Firefox in Troubleshooting (Safe) Mode.

I was advised to generate an SSU report (attached) and to extract the driver and install it manually (the driver is unsigned, so Windows won’t install it).

Could you advise me on what to try next? (I hope this address isn’t blocked.)

[n_scott_pearson]

have you tried downloading the driver package and running it manually? You can get it here: https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html. Download it and run it As-Administrator.

Hope this helps,

...S

[CRogerBlair]

I tried, but I got the same error--1000.

[Mike_Intel]

Hello CRogerBlair,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Are you trying to update the Graphics driver of your i5-1334U?
2. Let me also check, you are having this issue using Intel DSA and even manually downloading the driver?
3. What are the troubleshooting steps that you tried before contacting us?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician