Intel 11th-14th Generation Gen Processor Windows Driver

[CRogerBlair]

First, I apologize for not replying to your requests for more information; I tried, but your email server always blocked my emails from “crogerblair@hotmail.com”. I don’t understand why (and I’d appreciate it if you could tell me why it happened), but there was nothing I could do about it, so I’m trying again using “c.roger.blair@gmail.com.” Please use the Gmail address.

My problem is that the “Intel 11th—14th Generation Gen Processor Windows Driver won’t update. When I run the Driver and Support Assistant, the driver shows up in the listing. When I click the Install button, the progress bar reaches about 90%, then the installer disappears, and D&SA starts over again in some kind of loop. The only way to stop the loop is to close the browser tab. (I use Firefox.) When I restart D&SA, I find the following entry:

 (see attachment)

The same thing happens when I run Firefox in Troubleshooting (Safe) Mode.

I was advised to generate an SSU report (attached) and to extract the driver and install it manually (the driver is unsigned, so Windows won’t install it).

Could you advise me on what to try next? (I hope this address isn’t blocked.)

[n_scott_pearson]

have you tried downloading the driver package and running it manually? You can get it here: https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html. Download it and run it As-Administrator.

Hope this helps,

...S

[CRogerBlair]

I tried, but I got the same error--1000.

[Mike_Intel]

Hello CRogerBlair,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Are you trying to update the Graphics driver of your i5-1334U?
2. Let me also check, you are having this issue using Intel DSA and even manually downloading the driver?
3. What are the troubleshooting steps that you tried before contacting us?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[CRogerBlair]

!. I assume that's what I'm doing.

2: Yes, I get the same result both when I try to install the driver directly and when I use the D&SA.

3, I have tried running the installer itself, extracting the driver from the installer for Windows to update with (which Windows refuses to do because the driver is unsigned), and doing a clean boot and running the installer (which also didn't work).

[Mike_Intel]

Hello CRogerBlair,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

Thank you for the quick update.

Please try the steps in the link below and tell me if you are still having the same issue specially running the driver as Administrator:

Intel® Arc™ Graphics Driver Installer Won't Start

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[CRogerBlair]

I saw your email and took the pictures. Now, I'm wrestling  with PPhone Link and Link to Windows.

[CRogerBlair]

Here are the pictures.

[CRogerBlair]

Here are the pictures:

[Mike_Intel]

Hello CRogerBlair,

Thank you for the quick update.

Let me clarify, based on the pictures that you sent. Are you trying to install the Graphics driver during Windows installation?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[CRogerBlair]

I have tried through Windows installation, through the D&SA, and through the Device Manager--all have failed.

[Mike_Intel]

Hello CRogerBlair,

Thank you for the quick update and clarification.

Let's try to update the driver using DDU, this is done via safe mode.

Please refer to the link below for the steps on how to perform DDU and the direct link of the latest driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® 11th – 14th Gen Processor Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

I hope you are having a good day.

I am sending another follow up to check if you were able to install the driver. Let me also add that you can contact the manufacturer of the system for further assistance and they may have their own OEM drivers that you can try as well.

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician